NEC PBX Technician

NEC PBX Technician - Rancho Cordova, CA - 24-02396

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT Data's client is currently seeking a NEC PBX Technician to join their team in Rancho Cordova, California (US-CA), United States (US).
Provide dedicated on-site legacy NEC PBX telephone system support for client sites in the Sacramento area.

Roles & Responsibilities:

• This will include maintaining, upgrading, and decommissioning the existing NEC phone system.
• Technical support and troubleshooting
• System and component installation
• Customer telephone adds, deletes, moves and changes
• Customer adds, deletes and changes
• Customer voicemail adds, deletes and changes
• Customer ACD adds, deletes and changes
• Design and implementation of contact center call flows
• Customer GNAV adds, deletes and changes
• Review MA4000 alarms daily and take appropriate action
• Equipment testing and troubleshooting
• System operational knowledge and user training
• Support call resolution
• Document customer telephony network infrastructure in Wirepath
• Managing user requests and incident management workflow in ServiceNow
• Provide periodic system backups and preventive maintenance
• Take ownership of project life cycle
• Create appropriate documentation, including project timelines, schedules, diagrams, etc.
• Participate in and oversee installation and implementation
• PBX and LENS audits
• NEC backup phone system RED phones
• NEC elevator phones
• Yellow emergency phones
• Follow up after installation to ensure smooth transition
• Understand voice analog, digital, and VoIP technologies Integration with Cisco CUCM, Unity Voice mail, SIP trunking

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at .

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is (HOURLY RATE 55 MIN TO 65). Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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