Servicenow Developer

2 weeks ago

Evanston, United States Pegasus Knowledge Solutions Full time

Seeking a well-rounded ServiceNow SME with experience in developing catalog items, managing workflows, ensuring system health, and supporting users within a ServiceNow environment.

Responsibilities:

  • Design, develop & implement catalog items, including workflows, user interfaces, and automation.
  • Ensure catalog items are user-friendly, well-documented, and follow best practices for design & usability.
  • Collaborate with business units to gather requirements and translate them into effective catalog solutions.
  • Oversee the health & performance of the ServiceNow instance, ensuring optimal functionality.
  • Troubleshoot and resolve issues related to catalog items, workflows, and instance performance.
  • Perform testing & validation before major releases and instance upgrades.
  • Create & maintain technical documentation for all custom developments, configurations, and processes.
  • Provide training and support to end-users and administrators as required.
  • Proactively identify areas for improvement within the instance and propose solutions.

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