Director, Technology Operations

2 weeks ago

Indianapolis, United States Sallie Mae Bank Full time
When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

TITLE : Director, Technology Operations

Duties : Develop and execute a comprehensive technology operations strategy aligned with the organization's goals, ensuring the effective and efficient use of technology resources. Manage and maintain the organization's technology infrastructure, including hardware, software, networks, and data centers, to ensure high availability, scalability, and security. Identify, evaluate, and implement appropriate technology systems and solutions to support the organization's operations, improving efficiency, productivity, and user experience. Oversee the IT support team, ensuring timely and effective resolution of technology-related issues and incidents. Collaborate with finance and executive teams to develop and manage the technology operations budget, ensuring cost effective allocation of resources while meeting business requirements. Work closely with cross-functional teams, including executive leadership, project managers, and business units, to understand technology needs, align priorities, and deliver solutions that support organizational objectives. Hybrid work is permitted within a reasonable commuting distance of the Indianapolis, IN office.

SCHEDULE: 40 hours per week, Monday through Friday

LOCATION: SMB IT, Inc., 8425 Woodfield Crossing Blvd, 5th Floor, East Indianapolis, IN 46240

REQUIREMENTS: Bachelor's degree in Computer Science, Information Technology, or a related field and five (5) years of experience as an AWS Cloud/DevOps Engineer, Solutions Analyst, Linux Engineer or related role where required experience gained.

ALTERNATE

REQUIREMENTS: Master's Degree in Computer Science, Information Technology, or a related field and three (3) years of experience as an AWS Cloud/DevOps Engineer, Solutions Analyst, Linux Engineer or related role where required experience gained.

SPECIAL SKILLS: Also requires three (3) years of experience in the following:

  • Technology domains, including infrastructure, networks, cloud computing, and cybersecurity;
  • Technology solutions, strategic planning, project management, and implementation;
  • Cloud Platforms such as AWS or Azure;
  • Framework/DevOps tools such as JIRA, Jenkins, Docker Kubernetes, SonarQube, Nexus, or Packer;
  • Application/Webservers such as Tomcat, WebLogic, Ngnix, or JBoss;
  • IAC Tools such as Ansible, CloudFormation, or Terraform;
  • Scripting tools such as Bash and/or Python;
  • AWS Developer
  • Linux Administration.


CONTACT: Send resume to and reference job title and location.

Feeling your best helps you do your best:

Our benefits take care of the whole you-so you can build your work around your life (not the other way around).
  • Competitive base salaries
  • Bonus incentives
  • Generous PTO, Floating Holidays and 12 Federal Holidays observed
  • Support for financial-well-being and retirement 401k with employer match
  • Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
  • Employer paid short-term/long-term disability and basic life insurance
  • Flexible hybrid working arrangements.
  • Paid parental leave and adoption reimbursement programs
  • Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
  • Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
  • Tuition Reimbursement and Family Scholarship Programs
  • Career development and training opportunities


Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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