Business Systems Analyst

Business Systems Analyst I/II

$8,545 - $11,945/month

CLOSING DATE: 10/21/2024 12:00 AM Pacific

Marin Water is seeking is seeking qualified applicants for the position of Business Systems Analyst I/II The ideal candidate will demonstrate a proven ability to engage with key stakeholders, modernize technology, and possess a deep understanding of business and functional requirements. Familiarity with financial concepts and SAP ERP software are highly desirable.

Position may be filled at either level dependent on candidate qualifications and the current needs of the department.

The District:

The District is a medium-sized, municipal, water agency with a Board of Directors/General Manager form of government, 245 full-time employees and a $143.2 million combined annual operating and capital budget for FY 2024. Annually, the District delivers water to over 190,000 residents and businesses in the central and southern portions of Marin County and has stewardship responsibilities for 21,000 acres of pristine watershed lands on Mt. Tamalpais.

The Position:

Under general supervision performs difficult and responsible technical and administrative support activities related to the operation, implementation, and maintenance of the District s integrated business information system; performs related duties as assigned. Incumbents in the Business System Analyst II class assist District staff in the most effective use of the District s business information system, define user service needs and requirements, prepare documentation of standard operating procedures and train staff in their use, and may provide technical and functional direction to other staff as necessary; performs related duties as assigned.

Business Systems Analyst I: This is the entry level class in the Business Systems Analyst classification series. This classification is distinguished from the Business Systems Analyst II by the performance of the more routine tasks and duties including support activities for the least complex system processes and technical problems.

Business Systems Analyst II: This is the journey-level class in the Business System Analyst classification series. This classification should have expertise in at least one business functional area such as; utilities billing, operations and maintenance, or human resources and payroll. This position is distinguished from the Business System Analyst I by the performance of more complex and analytical tasks and duties assigned to positions within the series.

Positions in the Business Systems Analyst class series are flexibly staffed; positions at the Business Systems Analyst II level are normally filled by advancement from the Business Systems Analyst I level; progression to the Business Systems Analyst II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; (iv) the incumbent satisfactorily meeting the internal promotional criteria; and (v) management approval for progression to the Business Systems Analyst II level.

Applications will be accepted until Monday, October 21, 2024 at 12:00 AM.

Typical duties may include, but are not limited to the following:

• Positions at the Business Systems Analyst I level may perform some of these duties and responsibilities in a learning capacity.
• Participates in analyzing and developing business process designs in collaboration with District work units to define requirements, documents work flow, and recommends improvements related to business processes and technology.
• Provides periodic standard status reports utilizing the reporting structure of the business.
• Develops specialized reports and graphic representations as needed in support of District activities, programs, and goals; provides reports and statistical data for management s use in administering budgets and controlling costs.
• Identifies training needs, develops training materials and documentation; trains District personnel in the operation, use and capabilities of the business information systems.
• Develops and maintains business information system and user documentation and procedures.
• Participates in the development and recommendation of related policies and procedures.
• Responds to inquiries and requests and provides technical assistance to users of the business information system; assesses user requirements and assists in designing solutions.
• Identifies problems and troubleshoots; uses the business information system to maintain records of problems, solutions, and resources used.
• Assists in the design, configuration, and daily administration of business information system procedures, planning and monitoring tools, and reports.
• Assists in installation and testing of new application software and upgrades.
• Develops and maintains standards and consults with others to verify data accuracy and data standards.

Qualifications

Knowledge of:

• Positions at the Business Systems Analyst I level may exercise some of these knowledge and abilities statements in a learning capacity.
• Theories and applications of computer science
• Project and program management methodologies and approaches
• Methods and techniques used in the installation, trouble shooting and maintenance of software applications
• Methods of system analysis
• Principles and practices of effective administration of business information systems
• Techniques of business office procedure development
• Techniques used in gathering, retrieving, and reporting data
• Practices and techniques of training and instruction
• Personal computer software such as spreadsheets, word processing, and graphics applications
• Proper English usage, spelling, grammar, and punctuation
• Policies and techniques for effective communication and customer service
• Safety practices and procedures related to work

Ability to:

• Provide technical support for implementation and maintenance of business information system tools
• Respond to and identify user needs and help determine solutions
• Design, documentation, and improvement of business processes;
• Design and develop system and user documentation and procedures
• Develop and establish objective performance measures and standards
• Analyze and assess the technological needs of business information system users and ability to formulate appropriate recommendations
• Troubleshoot, diagnose, and solve problems for system users and detect and identify the cause of errors in data integrity
• Develop effective training/reference materials and provide instruction to system users
• Communicate effectively, clearly and concisely, both orally and in writing;
• Prepare clear and complete reports and correspondence;
• Establish and maintain effective working relationships with those contacted in the course of work.

Training and Experience: Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be:

Business Systems Analyst I:

• Graduation from college with a four year degree in business information systems or related field; and one year of experience providing technical support of computer software and software systems.

Or

• Graduation from college with a two year degree in business information systems or related field; and two years of experience providing technical support of computer software and software systems.

Business Systems Analyst II:

• Graduation from college with a four-year degree in computer science or related field; and, three years of increasingly responsible experience providing support of computer applications and end users.

Or

• Graduation from college with a two-year degree in computer science or related field; and, four years of increasingly responsible experience providing support of computer applications and end users.

Licenses:

• Possession of or the ability to obtain an appropriate California driver's license issued by the State Department of Motor Vehicles and satisfactory driving record.