Senior ITIL Practitioner

3 weeks ago


Sacramento, United States Estaff LLC Full time

We are seeking a Senior ITIL Practitioner - ServiceNow Specialist for a 2 year minimum hybrid assignment with our Sacramento, California based client.

Responsibilities Include:

  • Utilize 3 to 5+ years of proven experience as an ITIL practitioner in Infrastructure services or Application Management to drive IT Service Management (ITSM) initiatives within the organization.
  • Configure the ServiceNow platform to meet the specific needs and requirements of the business.
  • Demonstrate extensive knowledge and practical experience across various applications and modules of the ServiceNow platform including Incident, Request, Problem, and Change Management.
  • Develop a strong understanding of configuration management, Configuration Management Database (CMDB), and Service Catalog functionalities.
  • Build and implement complex solutions, including integrations with multiple third-party systems to streamline processes.
  • Implement IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) processes, with a desire to expand expertise into other modules such as IT Business Management (ITBM).
  • Apply solid engineering practices to design and implement IT solutions that align with business objectives.
  • Communicate effectively and present technical solutions to both technical and business stakeholders.
  • Demonstrate a strong understanding of Agile methodologies and ITIL principles, with ITIL certification considered a plus.
  • Collaborate with technical and business stakeholders to support end user requirements and drive continuous improvement initiatives.
  • Possess relevant ServiceNow certification to showcase expertise in the platform.
  • Leverage knowledge and experience working with California state agencies, departments, and Federal and State programs and organizations.
  • Identify structural issues within the organization, recommend improvements, and drive efficiencies in technical infrastructure.
  • Visualize and create high-level models to aid in future analysis and mature business architecture.
  • Develop and implement effective organizational governance structures to ensure alignment with business goals and strategies.

Requirements:

  • Proven 3 to 5+ years of experience as an ITIL practitioner in Infrastructure services or Application Management.
  • Hands-on experience configuring the ServiceNow platform.
  • In-depth knowledge of various ServiceNow applications and modules, particularly Incident, Request, Problem, and Change Management.
  • Familiarity with configuration management, CMDB, and Service Catalog practices.
  • Experience building complex IT solutions with integrations across multiple third-party systems.
  • Proficiency in implementing ITSM, ITAM, and ITOM processes, with additional knowledge in ITBM preferred.
  • Strong understanding of engineering principles and practices.
  • Excellent communication and presentation skills.
  • Familiarity with Agile methodologies and ITIL; ITIL certification is a plus.
  • Ability to work effectively with technical and business stakeholders to meet end user requirements.
  • Relevant ServiceNow certification is desirable.
  • Exposure to California state agencies and Federal and State programs.
  • Ability to identify organizational inefficiencies and drive improvements in technical infrastructure.
  • Proficiency in creating high-level business models and implementing effective organizational governance structures.


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