VP/D Digital Financial Services Product Manager
4 days ago
An ideal member of the product leadership team has a proven track record of delivering amazing customer experiences and results at scale. You have a strong bias for action, and you'll do whatever it takes to get it done. You are a strategic thinker who can see over the distant horizon, but also jump right into the mix and own the execution details. You are passionate about solving customer problems and driven to deliver outcomes that help our customers improve their financial lives and our business reach our goals. You can balance the art and science of product management, mixing strong data-driven focus with product intuition to challenge the boundaries of what a great product experience can do.
What You'll Do
- You'll encourage customers to engage with our digital features and experiences both online and inside our mobile app, so they get more value and in turn make meaningful progress towards financial improvement.
- You'll uncover their motivations, provide helpful solutions, and remove friction so they can more effectively 'get jobs done' with our products. You'll achieve this by creating a roadmap of innovative ideas and seamless journeys that help customers engage with us and allow OneMain team members to interact with them.
- You'll partner with our Marketing team to define the digital cross-sell acquisition strategy that maximizes growth without diverting customers from intent to manage their account on their own.
- You'll partner with our Operations team to identify opportunities to shift costly interactions away from our team members and towards instances where they can digitally self-serve.
- You'll also create the strategic product vision for what an integrated, omni-channel solution and experience looks like and how it drives forward our financial goals relative to growth and cost reduction.
- You'll collaborate closely with cross-functional leaders throughout Engineering, Design, Operations, and Marketing to ensure the alignment, prioritization, and execution rhythm across launches. Together you'll discuss trade-offs between projected outcomes, sequencing of initiatives within your backlog, and the impacts from recent regulatory guidance.
- You'll live the data, so it informs all aspects of the product and development process from outlining strategic direction, defining customer intent, creating solutions, and validating hypotheses through experimentation. But you'll also know when to balance this with your product intuition and deep customer knowledge.
- You'll communicate status updates, strategic risks and key dependencies, progress against objectives, and the wins both sideways to your team members and up to senior leadership. You'll become a critical voice for the team helping clarify the strategy and amplifying their great work.
- You'll create and evolve a high performing team of product managers that constantly strive to redefine how product management adds value for our customers and OneMain.
What You'll Need
- Experience working on successful digital consumer products for 10+ years, preferably at high scale companies. At least 4 years in a leadership role.
- Demonstrated success in standing up or running new products, features, or experiences and the relentless pursuit of the details needed for execution.
- A self-starter who identifies opportunities and brings solutions to the table and whose leadership presence truly amplifies the entire cross-functional team.
- Experience creating a product vision and strategy and aligning it across cross-functional teams and the broader organization.
- Comfort debating a point with peers and influencing leadership to buy into their recommendations.
- Strong written and verbal communication skills to socialize info, motivate team members, and sell in your ideas with the purpose to achieve our team's objectives.
- Ability to cut through opacity, find the piece that matters, and understand the implications of decisions to the team and the broader organization.
- Customer obsession and a drive to deliver constant value while balancing the needs of our business.
- Demonstrated ability to solve complex, analytical problems and carry the solution through to the end.
- A natural tendency to double-click and get into the details, with the ability to step back and see the larger picture and objectives.
- Extensive hands-on experience working across the digital product development process: road mapping, problem definition, exploration, requirements documentation, front and back-end development, testing, and code deployment.
- A strong sense of ownership and accountability for your domain and an understanding of how it fits into the larger, overall product. One person, one team.
- A positive outlook and a flexible mindset that works well in a dynamic, growth-oriented environment where you'll need to pivot when things don't go as planned.
- A passion for developing product managers and the craft of product management to create and elevate a high-performing team.
- Bachelor Degree or equivalent experience
This role is Hybrid. You should be located within a commutable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, Evansville IN, Chicago IL, or Dallas/Fort Worth TX.
Target base salary range is $170k - $190k, which is based on various factors including skills, work experience, and location. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
- And more
#LI-DWB VP/D Digital Financial Services Product Manager
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