Data Migration Field Support Technician
2 days ago
Data Migration Field Support Technician-ONSITE (Boise, Idaho)
Education and Experience:
- Three years of IT support experience.
- Bachelor s Degree preferred.
Knowledge, Skills, and Abilities:
- Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
- Experience migrating end user emails and documents to Outlook and OneDrive;
- Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
- Experience troubleshooting with Microsoft Windows 10;
- Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
- Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
- Knowledge of court processes and court information systems preferred;
- Skill in providing excellent customer service;
- Ability to travel throughout the state as needed;
- Ability to communicate effectively verbally and in writing;
- Ability to understand impacts of software, system, or application changes on customers;
- Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
- Ability to work independently.
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