Data Migration Field Support Technician

2 days ago


Boise, United States Venusgeo Full time

Data Migration Field Support Technician-ONSITE (Boise, Idaho)

Education and Experience:

  • Three years of IT support experience.
  • Bachelor s Degree preferred.

Knowledge, Skills, and Abilities:

  • Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
  • Experience migrating end user emails and documents to Outlook and OneDrive;
  • Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
  • Experience troubleshooting with Microsoft Windows 10;
  • Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
  • Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
  • Knowledge of court processes and court information systems preferred;
  • Skill in providing excellent customer service;
  • Ability to travel throughout the state as needed;
  • Ability to communicate effectively verbally and in writing;
  • Ability to understand impacts of software, system, or application changes on customers;
  • Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
  • Ability to work independently.


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