Site Reliability Engineering
5 days ago
Job Title - SRE
Location -Chandler AZ or Charlotte, NC
Contract Duration - 6+ Months
Project Overview:
- Payments processing is one of the important business services which client provides for its customers globally.
- As part of the ongoing investment in the reliability and modernization of these systems, client is making a multi-year investment in the proactive identification of resiliency and process improvements.
- Within the Commercial Banking, Corporate Banking and Investment Banking Technology division, the Platform team provides management of the production environment.
This includes:
- Standards and non-functional requirements
- Onboarding and change processes
- Automation, observability and orchestration
- SRE practices
- ITIL-aligned Incident, Problem and Knowledge processes
- A team of technology specialist practitioners are being acquired to join the Platform team to augment client s capabilities for the payments applications.
These teams will be required to build, improve and operate the following functions:
- Release Management, providing a comprehensive pathway from client s SDLC into Production which ensures speedy and accurate delivery of change without impact to reliability.
- Integration Engineering, ensuring that client is consuming the right infrastructure and services and doing so in a normalized and optimized way which meet or exceed business requirements.
- Lower Environment Support, which extends the management of the production environment into those used for testing, thereby improving the speed, accuracy and coverage of test cases.
- Observability, Automation and Orchestration, providing ongoing and incremental improvements to client s product set and their implementation across the payments estate.
In this role, candidate will:
- Support a suite of applications across varying technologies enabling wires and payment processing.
- Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
- Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
- Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
- Drive recovery efforts during incident calls.
- Gather essential information for root cause analysis and stability improvement.
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
- Conduct incident management and coordinate/implement solutions to prevent customer impact.
- Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
- Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
Required Skills:
- 5 plus years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 5 plus years of experience with Linux
- 3 plus years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
- 2 plus years app development or support in payments and/or wires applications
Desired Skills:
- Experience in payments and/or wires application technology (major/large banking technology experience).
- Exposure/knowledge/understanding MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
- Linux bash scripting ability develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
- Kafka understanding/experience.
- Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
- Extremely strong verbal, written, and interpersonal communication skills.
- Ability to identify root-cause issues/improvement opportunities, and design approaches.
- Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
- Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc.
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