Site Reliability Engineering

5 days ago

Charlotte, United States Oraapps Inc Full time

Job Title - SRE

Location -Chandler AZ or Charlotte, NC

Contract Duration - 6+ Months

Project Overview:

  • Payments processing is one of the important business services which client provides for its customers globally.
  • As part of the ongoing investment in the reliability and modernization of these systems, client is making a multi-year investment in the proactive identification of resiliency and process improvements.
  • Within the Commercial Banking, Corporate Banking and Investment Banking Technology division, the Platform team provides management of the production environment.

This includes:

  • Standards and non-functional requirements
  • Onboarding and change processes
  • Automation, observability and orchestration
  • SRE practices
  • ITIL-aligned Incident, Problem and Knowledge processes
  • A team of technology specialist practitioners are being acquired to join the Platform team to augment client s capabilities for the payments applications.

These teams will be required to build, improve and operate the following functions:

  • Release Management, providing a comprehensive pathway from client s SDLC into Production which ensures speedy and accurate delivery of change without impact to reliability.
  • Integration Engineering, ensuring that client is consuming the right infrastructure and services and doing so in a normalized and optimized way which meet or exceed business requirements.
  • Lower Environment Support, which extends the management of the production environment into those used for testing, thereby improving the speed, accuracy and coverage of test cases.
  • Observability, Automation and Orchestration, providing ongoing and incremental improvements to client s product set and their implementation across the payments estate.

In this role, candidate will:

  • Support a suite of applications across varying technologies enabling wires and payment processing.
  • Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
  • Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
  • Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
  • Drive recovery efforts during incident calls.
  • Gather essential information for root cause analysis and stability improvement.
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
  • Conduct incident management and coordinate/implement solutions to prevent customer impact.
  • Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
  • Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
  • Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.

Required Skills:

  • 5 plus years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 5 plus years of experience with Linux
  • 3 plus years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
  • 2 plus years app development or support in payments and/or wires applications

Desired Skills:

  • Experience in payments and/or wires application technology (major/large banking technology experience).
  • Exposure/knowledge/understanding MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
  • Linux bash scripting ability develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
  • Kafka understanding/experience.
  • Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
  • Extremely strong verbal, written, and interpersonal communication skills.
  • Ability to identify root-cause issues/improvement opportunities, and design approaches.
  • Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
  • Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc.

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