Sr. NOC Manager

4 weeks ago

Chicago, United States Peterson Technology Partners Full time

Primary Purpose:
The Network Infrastructure Operations Manager provide expertise and leadership for mission critical network services functions of the enteprise network infrastructure. The primary purpose of the Network Services Manager is to oversee the daily operations and management of a large-scale enterprise network, focusing on operational excellence and strategic business alignment. This role is crucial for maintaining high network performance, security, and reliability for retail, supply chain, data center and corporate functions. The manager ensures that network services are delivered in compliance with Service Level Agreements (SLAs) and are aligned with business objectives, enhancing organizational effectiveness and efficiency.


This role will also oversee the planning, design and execution of network automation platforms and tools in support of network transformation strategy. This role provides expert technical direction in automation efforts for the network Infrastructure organization. It will help amplify network capabilities by enabling analytics and automation to drive operational efficiencies in the environment will work closely with the Director of Network infrastructure to define the strategy, create an actionable roadmap, and execute the implementation in conjunction with partners inside and outside.

In this pivotal role, you will lead our team in overseeing a dynamic Managed Service Provider (MSP) environment, championing exceptional service delivery and strict adherence to Service Level Agreements (SLAs). You will partner closely with various business units to align network services with strategic objectives, fostering seamless communication and collaboration across all functions.

Your expertise will drive the development and implementation of innovative strategies for network monitoring and automation, significantly enhancing system efficiency and minimizing downtime. You ll be at the forefront of adopting cutting-edge technologies and processes that elevate both network performance and security. You will manage vendor contracts and relationships within a multi-vendor landscape, you will ensure compliance and optimal service delivery. Additionally, you will mentor platform engineers and technicians, instilling best practices in network management and empowering the team to excel. This is your opportunity to make a substantial impact in a fast-paced environment where your leadership will shape the future of our network operations.


Duties & Responsibilities:

  • Operational Management: Oversee the network operations, managing daily activities, troubleshooting issues, and ensuring the network meets organizational performance standards
  • SLA Governance and Vendor Management: Monitor and enforce SLA compliance, manage vendor relationships, and negotiate contracts to ensure service quality and cost-effectiveness in a multi-vendor environment
  • Strategic Business Partnership: Act as a liaison between the Network Services and business units, ensuring that network strategies and activities are closely aligned with business goals
  • Network Monitoring and Automation: Implement advanced network monitoring tools and automation processes to proactively address issues, improve network performance, and reduce downtime
  • Leadership and Staff Development: Lead, mentor, and develop a team of network professionals, promoting continuous learning and adherence to best practices in network management
  • Technology Implementation: Evaluate and integrate new technologies and updates into the network infrastructure to support evolving business needs and security requirements
    • Responsible for the development and execution of the end-to-end network automation framework
    • Responsible for the development and execution of the end-to-end network tools strategy
    • Identify new capabilities that can bring network operational efficiencies
    • Create documentation including administration procedures/instructions for enabling automation into the environment
    • Work closely with our internal customers to help alleviate their problems and ensure our network continues to meet their demands.
    • Work on new designs/solutions related to automation, bringing them from concept to working operations
    • Document network monitoring toolset support processes and procedures
    • Lead network monitoring tool upgrades and changes in production environment
    • Drive operational excellence projects to make improvements in our network quality and reliability.
    • Troubleshoot complex problems and develop innovative solutions leveraging automation framework for day-to-day operations
    • Define and document best practices and support procedures
    • Mentor / cross-train team members to use and understand automation and tools processes
    • Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications:

  • Bachelor s degree with 10+ years of experience with 2-3 years of direct experience with implementation and management of network automation solutions
  • Scripting experience required
  • Previous experience with design and deployment of large-scale network automations solutions
  • Must have experience managing complex SLAs in a multi-vendor environment
  • Experience leading a team of network engineers
  • Experience working in an agile (SAFe) environment

Preferred Qualifications:

  • Cisco/Aruba certifications a plus
  • ITIL Service Management training or certification desired
  • Strong Knowledge in the areas of fault monitoring, capacity management, configuration management, and performance management
  • Ability to effectively articulate technical challenges and solutions
  • Record of strong project management and time management skills
  • Desire and ability to work in a fast paced, collaborative environment
  • Strong knowledge of Network architecture best practice and experience designing with and integrating cloud-based services into production products

Key Skills:

  • Project management, communication, coding language, network development, network architecture, cloud-based services, agile development
    • Leadership:
  • Proven ability to build and lead a team with both architecture and operational responsibilities, ensuring both project commitments and operational SLAs are being met, day-to-day priorities are managed, and expectations are clearly set with network services internal customers and external partners.
  • Demonstrated ability to develop infrastructure lifecycle management strategies to manage performance, capacity, availability, reliability and new service introduction of network infrastructure services.
  • Demonstrated leadership and technical mastery across all aspects of the infrastructure portfolio listed
  • Proven ability to partner with infrastructure, security, application, and business leaders to provide technology solutions that respond to rapid changes in the business and ensure exceptional end-user experience
  • Decision-making and Autonomy
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