Azure Support Engineer

Job Description: Azure Cloud Operations Support Engineer – L2/L3
Role: Azure Cloud Operations Support Engineer – L2/L3
Location – Des Moines, IA / Hybrid/ Remote
Support Model: 24x7 Cloud Operations / Production Support
Level: L2/L3
Role Summary
We are seeking an experienced Azure Cloud Operations Support Engineer responsible for L2/L3 operational support, administration, troubleshooting, monitoring, and optimization of enterprise Microsoft Azure environments.
The engineer will provide hands-on support for Azure infrastructure and platform services, resolve complex incidents and service requests, perform root cause analysis, implement changes, automate repetitive operational activities, and ensure cloud environments remain secure, stable, available, and compliant.
The role requires strong technical troubleshooting capabilities along with disciplined ITSM processes, documentation, ticket ownership, and collaboration with application, network, security, database, and architecture teams.
Key Responsibilities
Azure Infrastructure Operations

• Provide L2/L3 operational support for Microsoft Azure environments.
• Administer and troubleshoot Azure Virtual Machines, VM Scale Sets, Managed Disks, Storage Accounts, snapshots, and related infrastructure.
• Support Azure Virtual Networks, subnets, NSGs, route tables, Private Endpoints, Load Balancers, Application Gateway, VPN Gateway, and ExpressRoute-related connectivity.
• Support resource provisioning, configuration, modifications, decommissioning, and lifecycle activities.
• Troubleshoot VM availability, performance, storage, network connectivity, DNS, authentication, and access issues.
• Support Windows and Linux workloads hosted in Azure.

Monitoring & Incident Management

• Monitor Azure infrastructure using Azure Monitor, Log Analytics, Application Insights, Service Health, and Network Watcher.
• Investigate alerts and production incidents and perform technical troubleshooting through resolution.
• Manage incidents, service requests, problems, and changes in accordance with established ITIL/ITSM processes.
• Take end-to-end ownership of assigned incidents and ensure timely updates, escalation, and resolution.
• Perform root cause analysis for major or recurring incidents and identify preventive actions.
• Develop and maintain troubleshooting guides, operational procedures, and knowledge articles.

Identity & Security

• Support Microsoft Entra ID integration and Azure RBAC.
• Troubleshoot access, permissions, managed identities, service principals, and authentication-related issues.
• Support Key Vault and secrets/certificate management from an infrastructure operations perspective.
• Review infrastructure security configurations and remediate identified operational vulnerabilities in coordination with security teams.
• Support implementation of least-privilege access and cloud governance standards.

Backup, Recovery & Business Continuity

• Support Azure Backup operations and troubleshoot backup failures.
• Monitor backup jobs and recovery readiness.
• Perform restore activities as required.
• Support disaster recovery configurations using Azure Site Recovery, where applicable.
• Participate in DR exercises and recovery validation activities.

Automation & Infrastructure as Code

• Automate repetitive operational tasks using PowerShell, Azure CLI, and Azure Automation.
• Support Infrastructure as Code deployments using Terraform, Bicep, or ARM templates.
• Identify manual operational activities suitable for automation.
• Support standardized provisioning and configuration practices.

Performance & Cost Optimization

• Analyze Azure resource utilization and identify performance bottlenecks.
• Recommend VM right-sizing and infrastructure optimization opportunities.
• Identify idle, underutilized, or unnecessary resources in coordination with application and service owners.
• Support Azure tagging, resource organization, and governance practices.

Operational Governance

• Participate in incident, problem, change, and major-incident management processes.
• Maintain accurate ticket updates, troubleshooting notes, resolution information, and technical documentation.
• Participate in operational reviews and service improvement initiatives.
• Work closely with application, database, secu