Emergency Roadside Service Dispatcher

5 days ago

Forsyth, United States Government Employees Insurance Company Full time
Emergency Roadside Service Dispatcher (In-office position) at Government Employees Insurance Company summary:

The Emergency Roadside Service Dispatcher at GEICO in Macon, GA is responsible for providing vital support to policyholders facing vehicle issues by coordinating services such as locksmiths and tow trucks. This role demands strong customer service skills, effective communication, and proficiency in various computer applications while operating in a fast-paced call center environment. GEICO offers a comprehensive training program and a wide range of benefits to support the Dispatcher’s career growth and development.

Emergency Roadside Service Dispatcher - Macon, GA (In-office position)

Salary: $16.90 per hour / $34,053 annually

We're growing here at GEICO, and we want you to grow with us If you're the kind of person who likes to help provide solutions and support for people when they need it most, you could be a perfect fit to grow your career with us. We're looking for Emergency Roadside Service Dispatchers for our Macon, GA office. When our policyholders experience vehicle issues, you'll be the one providing support for them with services like locating a locksmith or dispatching a tow truck. Our fully paid and comprehensive training program will set you up for success as an Emergency Roadside Service Representative and any future path that your GEICO career journey may take you on. If you want to grow together, let's talk.

Qualifications & Skills:

  • Experience providing outstanding customer service by fostering trust and growing customer satisfaction
  • Strong computer proficiency and typing ability - experience with Microsoft Office, e-mail, Web-enabled applications, and database software
  • Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
  • Ability to work comfortably and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Eagerness to explore new skills and different career paths
  • Minimum of high school diploma or equivalent
  • This role will require that candidates work from the GEICO office at 4295 Ocmulgee East Boulevard, Macon, GA 31295


At this time, GEICO will not sponsor a new applicant for employment authorization for this position.


Benefits:

As an Associate, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental and Vision Insurance with no waiting period
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan
  • Tuition Assistance
  • Paid Training and Licensures

Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.


Keywords:

emergency dispatcher, roadside assistance, customer service, GEICO, vehicle issues, call center, dispatch services, Macon GA, training program, automotive support

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