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Service Coordinator
3 weeks ago
We are a busy & growing window & door company located in Lake Worth & looking for a service coordinator to join our team Monday-Friday 8-5. Experience in the construction industry is a plus We are willing to invest & train the right person but excellent phone skills are a must We need someone who is confident speaking to a variety of people over the phone on a daily basis & has an upbeat & positive attitude
Duties & Responsibilities
• Efficiently schedule and dispatch jobs, ensuring optimal resource utilization.
• Maintain meticulous records and documentation of job details.
• Adhere strictly to company protocols and guidelines in all aspects of dispatch operations.
• Provide exceptional customer service, promptly addressing inquiries and resolving issues.
• Demonstrate a meticulous approach to handling customer accounts and maintaining accurate records.
• Consistently arrive on time, displaying reliability and commitment.
• Respond promptly to urgent matters, showcasing dedication to meeting customer and operational needs.
Excel in handling multiple tasks simultaneously, including managing phone calls and dispatching services.
• Thrive in a dynamic work environment, maintaining attention to detail and accuracy under pressure.
• Exhibit a proactive attitude towards learning about services and engage in ongoing training.
• Facilitate job completion and satisfaction by communicating with service technicians and customers.
