HVAC Truck Based Service Manager

5 days ago

East Peoria, United States Johnson Controls Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away.

What we offer:

  • Competitive salary
  • Paid vacation/holidays/sick time
  • Comprehensive benefits package including 401K, medical, dental, and vision care
  • On the job/cross training opportunities
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy

 

What you will do 

Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.  

How you will do it 

  • Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.  
  • Drives L&M growth through Technicians and Team Leads.  
  • Leads the execution efforts of assigned Service business to include warranty-related customer issues. 
  • Responsible for procuring and mainlining fleet and tools inventory. 
  • Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. 
  • Reviews and approves all L&M quotations. 
  • Responsible for budgeting, forecasting, accounts payables/receivables. 
  • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. 
  • Responsible for safety performance and program compliance. 

What we look for 
 Required 

  • Technical school training or equivalent experience in the building controls industry. 
  • Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. 
  • Strong interpersonal, customer service, negotiating skills. 
  • Basic financial accounting experience.  
  • Demonstrated competence in writing and verbal communication skills.  

Preferred 

  • Diploma in Electronic or Mechanical Systems. 
  • Two years prior experience in the building controls industry.  
  • Five plus years in a service management role directing a similar service deliverable team  
  • Three or more years of management experience in a similar service deliverable environment. 

HVAC Truck Based Service Manager at Johnson Controls summary:

The HVAC Truck Based Service Manager is responsible for leading customer account services, driving profitability, and ensuring employee development within the HVAC service team. This role requires strong interpersonal skills and financial acumen while overseeing service delivery and maintaining customer satisfaction. The manager also ensures compliance with safety standards and fosters a collaborative team environment.


Keywords:

HVAC, service management, customer satisfaction, employee development, profitability, safety compliance, building controls, team leadership, technical services, inventory management

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