Title Clerk-FT/PT

THIS IS NOT A STATE POSITION. LICENSE PLATE AGENCIES ARE OWNED BY PRIVATE CONTRACTORS.

FULL TIME and PART TIME AVAILABLE

Job description
Position Overview

Performs intermediate administrative support work in processing of motor vehicle registrations, titles, and related documents for the License Plate Agency. Provide friendly and supportive customer service to License Plate Agency clients. Maintain compliance with technical policies and procedures developed by the Department of Motor Vehicles concerning vehicle titling and registration.

Duties and Responsibilities

Processes vehicle registration renewals, issues renewal stickers, collects and receipts renewal fees.
Processes vehicle title work due to ownership changes and other reasons, determines amount due, collects and receipts fees.
Completes and notarizes documents as required by NC DMV, determines, collects and receipts notary fees.
Produces required reports, balances cash drawer, and prepares bank deposit daily with respect to NC DMV fees and notary fees.
Distributes license plates and handicap placards.
Collects registered motor vehicle property taxes.
Collects highway use tax.
Assists the public with respect to NC DMV rules and regulations.
Performs other related job duties as assigned.
Education and Experience

High school diploma or equivalent. Experience in collection, accounting, finance, business, data entry, or customer service is preferred.

Licenses or Certifications

Possession of a valid State of North Carolina driver license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment. Must be commissioned as a Notary Public in the State of North Carolina or will be required to obtain the commission within a within a reasonable amount of time. Applicants may be required to complete three weeks of intensive training through the NC DMV prior to beginning work.

Knowledge, Skills and Abilities

Knowledge of departmental policies and procedures.
Knowledge of computers and job-related software programs.
Knowledge of the North Carolina Machinery Act as applicable to the registration and licensing of motor vehicles.
Knowledge of modern office practices and procedures, including proficiency in computer technology and related software applications.
Skill in collecting and recording data and maintaining accurate records.
Skill in performing mathematical calculations.
Skill in prioritizing and organizing work.
Skill in oral and written communication.
Ability to handle sensitive and controversial situations.
Ability to use posting, calculating, or adding machine in recording financial data or making computations.
Ability to effectively communicate and interact with management, employees, members of the general public, and other groups involved in the activities of the county as they relate to the department.
Ability to deal tactfully and courteously with the public.
Ability to write clear and concise reports.
Ability to initiate both oral and written communications effectively.
Ability to establish and maintain effective relationships with the general public, county officials, and other employees.
Preferred Skills, Knowledge, and Abilities
Prior License Plate Agency experience. ability.

Physical Requirements
Sedentary work that involves sitting, standing, reaching, and walking. Repeat motions that may include the wrists, hands, and/or fingers. Adjust or move objects up to 30 pounds in all directions. Communicate with others to exchange information.

Pre-employment Screening
Background and reference checks. If hired, complete Form I-9 within three days of the start date, present supporting documentation as defined by Form I-9.

Schedule: Monday to Friday

License/Certification: Certified Notary Public (Preferred)
Work Location: In person

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week (FULL TIME)/20+ per week (PART TIME)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Wilmington, NC 28403 (Required)