New Home Consultant

New Home Consultant at Lennar Homes summary:

The New Home Consultant at Lennar is responsible for managing the new home purchase process and ensuring an exceptional customer experience from initial contact to closing. With a focus on creating 'tickled, delighted, and happy' customers, the consultant also engages in self-generated sales efforts and participates in community events. This role requires knowledge of real estate, construction, and strong communication skills, along with a commitment to maintaining organizational standards.

New Home Consultant

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The New Home Consultant at Lennar will administer and coordinate the new home purchase process and close of escrow with the ultimate goal of creating “tickled, delighted and happy” customers.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Sell, process and close homes in accordance with company business plans with the final goal of creating a customer that is “tickled, delighted and happy”.

• Within 30-days of employment, must complete the online, required Lennar Success University (LSU) Training Suites.

• All New Home Consultants are required to participate in the division phone banks and events relative to their communities.

• Adhere to the company’s selling philosophy when serving our home buying customers and realtor customers utilizing all selling and organizational tools provided. This also includes accompanying them through the Welcome Home Centers, undecorated models (which may be at various stages of construction), and/or available homesites.

• Provide timely and consistent follow-through with current customers from initial contact to after closing.  Records must be maintained of all communication. 

• Travel throughout the local community in order to self-generate sales from realtor/co-broker businesses, referrals and self-prospecting.

• Develop an in-depth knowledge of the competitive marketplace, including product, site, local community, sales, advertising and demographics.

• Monitor and record daily customer traffic utilizing company designated tracking tools.

• Record data regularly and prepare periodic company reports in a timely manner.

• Participate in the homeowner orientation(s) required by the division.  Where appropriate, work with customers on their builder option purchases.

• Participate in neighborhood promotions and marketing programs. Communicate with the field team for proper maintenance of your Welcome Home Center and Models and secure daily.

• Attend sales meetings to review neighborhood status and sales strategies.

• Lead and/or assist in processing complete paperwork to result in escrows closing in a timely manner.

• Perform all other duties as assigned.

Requirements

• One (1) year experience in the homebuilding industry preferred.

• High school diploma or GED required, but will accept equivalent work experience.

• Valid Driver’s License required.

• Valid California (CA) Real Estate License required.

• Maintain regular attendance and punctuality relative to daily work schedule is required.

• Knowledge of real estate law required.

• Knowledge of construction, mortgage, finance, and escrow processes a plus.

• Must have good communication skills and be organized and efficient.

• Positive attitude, self-motivated, resourceful, professional and capable of achieving weekly goals without extensive supervision.

• Keep Welcome Home Center open during posted hours.

• Follow directions from a supervisor.

• Understand and follow work rules and procedures.

• Ability to problem solve.

• Committed to self-development of sales and internet skills.

• Must be computer savvy with strong social media skills.

• Accept constructive feedback.

• Must interact well with associates, customers, outside real estate agents and brokers.

• Strong work ethic.

• Team player.

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Physical Requirements:

This is primarily an active position, involving office/phone work and walking in all weather conditions to homesites in the community.  Must have a valid state driver’s license in order to take customers throughout the neighborhood and community, visit realtor offices, and to various other meetings in the process of self-generating sales.  Finger dexterity is required to operate computer keyboard and telephone equipment.  Must be able to lift and carry supplies and materials up to 25 pounds.

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• This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an hourly rate of $17.31 - $17, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Keywords:

New Home Consultant, customer service, home sales, real estate, homebuilding industry, construction knowledge, sales strategies, community engagement, home purchase process, Lennar

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