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Service Support Specialist
1 month ago
We’re looking for a Service Support Specialist to join our team
At Mosaic, we empower people to live as independently as possible. As a Service Support Specialist, you’ll be responsible for receiving, accepting and documenting all new referrals and developing and maintaining relationships within the community. You will also coordinate the Direct Care Workers (DCW) from inception to assignment and beyond, ensuring services are provided in a manner that is consistent with our mission.
Who will love this job:
An efficient planner – you get a thrill out of keeping information and people organized and can both anticipate and overcome roadblocks, making you an excellent problem solver
A leader and a coach - you care about the success of your team and the people they serve
A creative problem-solver - you aren’t afraid to analyze a situation, identify potential problems and make any necessary adjustments
A mediator - you’re a catalyst for building trusting relationships, naturally drawing people together while remaining calm and focused, even in emotionally charged situations
What you’ll do in this role:
- Fosters relationships with Managed Care Plans, Case Managers, community partners, and referring entities for home and community based services (HCBS)
- Assists with intake assessments of new clients to review conditions, treatment and expectations for care
- Assists in developing a service plan to address identified individual client needs in accordance with company procedures
- Assists in conducting ongoing client home visits to ensure proper care and standards are met
- Assists to ensure all contractual obligations are met by direct care workers, review and correct any deficiencies in a timely manner
- Assists to ensure notification to direct care worker if service termination occurs
- Adjust and manage scheduling changes
- Assists with the Investigation and research of incident and grievances
- Support with DCW onboarding and client monitoring procedures
- Coordinate with service delivery to update revisions
Ideally, you should have:
- High school diploma or equivalent required.
- Minimum three years’ experience with service coordination or delivery required.
- You’re comfortable and even thrive in fast-paced environments where you learn something new every day
Extras we think you’ll love:
- Competitive Pay
- Health Insurance
- Professional & Personal Development Opportunities
- Tuition Reimbursement
- Paid Time Off (you earn it from day 1)
Service Support Specialist at Mosaic summary:
The Service Support Specialist at Mosaic plays a crucial role in empowering individuals to live independently by managing referrals and coordinating Direct Care Workers. This position involves building relationships with community partners, conducting client assessments, and ensuring the delivery of quality care. Ideal candidates are efficient planners and creative problem solvers who excel in fast-paced environments and prioritize client needs.
Keywords:
Service Support Specialist, Direct Care Workers, community services, client assessments, care coordination, relationship management, service plans, healthcare services, problem solving, human services
