LPN Team Case Assistant- Home Care

5 days ago

Rochester, United States Rochester Regional Health Full time
LPN Team Case Assistant- Home Care at Rochester Regional Health summary:

The LPN Team Case Assistant at Rochester Regional Health coordinates patient services and schedules under the supervision of a team manager. This role emphasizes customer service, managing communications, and supporting field staff while ensuring timely processing of requests. The position requires a valid NYS license as a Licensed Practical Nurse and proficiency in Microsoft Office.

HOW WE CARE FOR YOU


At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

  • Health & Wellness Benefits starting Your First Day

  • Medical, Dental & Vision Programs tailored to Your Needs

  • Employee Assistance Program including free Mental Health

  • Access to Life Coaches & Financial Counseling

  • Retirement Savings Programs

  • Employee Referral Program with Bonuses

  • Student Loan Repayment Program

  • Relocation Assistance

  • Free Parking

  • Employee Discount Programs

SUMMARY

The LPN Team Case Assistant will utilize clinical experience, and coordinate patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

ROCHESTER REGIONAL HEALTH HOME CARE

When you or a loved one is recovering from an illness or injury, home health care can speed healing while also helping you maintain your independence. The Rochester Regional Health Home Care team has provided compassionate, personalized care and assistance for adults and children for more than 50 years, and our quality of care has been among the top-ranked home care groups in the nation.

STATUS: Full Time

LOCATION: Rochester, NY

DEPARTMENT: Home Care

SCHEDULE: Monday-Friday, Day Shift

ATTRIBUTES

  • Graduate of an accredited school of licensed practical nursing, required

  • A valid NYS license as a Licensed Practical Nurse

  • Proficient use of Microsoft Office

  • One year of experience in home care setting or medical office preferred

RESPONSIBILITIES 


Customer Service. Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met. Validates supplemental orders and processes per policy.
Supports Field Staff. Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee. Remains available to assist in other duties deemed appropriate to the scope of practice of an LPN.
Program Review. Collects, organizes and reviews various programs for information and reporting and initiates follow up.
Discharges. Performs functions related to transfers or discharges as required by regulation.
Clerical Work. Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
Orientation. Assists in orientation of new staff, role modeling, participates in quality assurance activities.

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$23.85 - $29.25

CITY:

Rochester

POSTAL CODE:

14607

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.


Keywords:

LPN, Home Care, Patient Coordination, Medical Office, Healthcare Assistant, Patient Services, Clinical Experience, Licensed Practical Nurse, Customer Service, Home Health Care

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