Order Management Supervisor

4 weeks ago

Marinette, United States Johnson Controls Full time

Build your best future with the Johnson Controls team 

As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through substantial work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away 

This position is not eligible for Visa sponsorship.

 

What We Offer: 

  • Competitive wages  

  • Paid vacation/holidays/sick time - 15 days of vacation first year 

  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

  • Extensive product and on the job/cross training opportunities 

  • Outstanding resources with encouraging and collaborative team environment 

  • Dedication to safety through our Zero Harm policy 

What You Will Do: 

As an Order Management Supervisor, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.  

Part of your day-to-day tasks include supervising a team responsible for the following: 

  • Enter orders efficiently 

  • Send order confirmation to customer 

  • Manage incomplete/credit hold orders to confirm release 

  • Monitor inventory levels to have order ship from the proper warehouse 

  • Manage backorders

  • Maintain ship dates  

  • Manage order cancellations quickly 

  • Answer calls 

  • Handle customer questions concerning shipments, backorders, escalations etc.  

  • Pull regular reports to manage orders

  • Handle customer escalations

  • Manage cases in Salesforce.com 

  • Handle employee relations 

  • Time management for team 

  • Hold team accountable 

  • Attend plant meetings for communication between branches 

  • Proactive response to order management 

  • Communication holder between management and team collaboration 

What We Look For: 
Required  

  • University degree or equivalent combination of education and experience 

  • 3 years of supervisory experience  

  • Minimum of 2 years CRM experience with Salesforce.com, SAP and/or JD Edwards 

  • Must demonstrate a customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns

  • Experience prioritizing and carrying out multiple assignments effectively and concurrently 

  • Excellent problem-solving skills

  •  Ability to demonstrate proactive behavior

  • Adept to working in a fast paced, team-oriented environment with quickly changing priorities

  • Exhibits active listening skills  

  • Attention to detail 

  • Strong computer skills including proficiency with Microsoft Office suite of products  ​

Preferred: 

  • Previous experience leading a remote team

  • Bilingual skills

#LI-Onsite

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