Franchise Business Consultant

2 months ago

Franklin, United States Servpro Industries, LLC Full time

What we offer

  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • Company-paid mental health benefit through Headspace
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job summary

The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive working relationships which develop and promote high franchisee morale and business performance within the assigned sub region.

You will

  • Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM)
  • Customer Service: As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.
  • Revenue Growth: Successfully review franchise operations to provide advice and targeted training on a continual basis to maintain SERVPRO’s continued track record of competitive performance. Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and service line growth.
  • Profitability: Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals.
  • Management Development: Provide assistance and consultation regarding improving owners’ skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available SERVPRO support tools to enable training and development of their management team.
  • Staff Development: Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability. Assist each assigned owner by monitoring their employees’ developmental processes as needed.
  • Keep Regional Director of Operations informed and provide weekly production updates.
  • Document franchise consultation activities within Salesforce.
  • Remain current on new technology as it relates to cleaning and restoration best practices.
  • Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners.
  • Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and/or territory expansions.
  • Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring.
  • Answer general business operation and development questions.
  • Control and manage individual expense reports in accordance with company travel policy.
  • Maximize revenues and document the individual plan to improve each franchise.
  • Help franchise owners by engaging in inter-office collaboration and mentorship.
  • Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the SERVPRO® Brand.
  • Engage in completing company initiatives and assigned tasks in a timely and efficient manner.
  • Provide headquarters with franchise feedback and support other SERVPRO® divisions as needed.

You have

  • Minimum of five (5) years as a consultant, partner, or director for franchise system OR ten (10) years as a successful business owner
  • English language fluency required.
  • Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
  • Must have "the Passion to Serve" franchisees through consultative skills.
  • Ability to present and speak professionally to large groups.
  • Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
  • An understanding of financial statements, QuickBooks® Online, and general business practices.
  • A complete understanding of training venues, resources, and programs.
  • Proper representation of the company and etiquette while representing Servpro Industries, LLC, is vital. SERVPRO® must maintain our status as the most professional company in our industry.
  • Professional positive attitude for franchisees, team members, and colleagues is essential.
  • Proven competence in the areas of leadership and academics.
  • Ability to work collaboratively with others and fully engage is special projects.
  • Ongoing effort to increase knowledge of our industry and support of the brand.
  • College degree and/or appropriate work experience which may include prior business ownership, consulting experience, or mid-level or higher management accountability.
  • Ability to complete Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) is required within first year of employment.

Working conditions

  • Must reside in NY, NJ.
  • Must be physically able to travel independently.
  • 50 percent or more travel is expected.
  • Business operations Monday through Friday, and weekends, as necessary. Weekend travel as directed Regional Director of Operations.
  • Maintain a valid Driver's License.
  • Maintain a credit card for reimbursable travel expenses.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

  • Franchise Business Consultant

    2 days ago

    Franklin, United States Servpro Industries, LLC Full time

    Franchise Business Consultant at Servpro Industries, LLC summary: The Franchise Business Consultant (FBC) supports franchisees in Indiana, Ohio, Michigan, and Pennsylvania by providing consultation services focused on customer service, revenue growth, profitability, management, and staff development. The role involves establishing positive relationships,...

  • Franchise Business Consultant

    2 days ago

    Franklin, United States Servpro Industries, LLC Full time

    Franchise Business Consultant at Servpro Industries, LLC summary: The Franchise Business Consultant provides strategic consultation and support to franchisees in Indiana, Ohio, Michigan, and Pennsylvania, focusing on customer service, revenue growth, profitability, management, and staff development. This role involves training, advising, and building...

  • Franchise Business Consultant

    2 days ago

    Franklin, United States Servpro Industries, LLC Full time

    Franchise Business Consultant at Servpro Industries, LLC summary: The Franchise Business Consultant provides support and consultation to franchisees in customer service, revenue growth, profitability, management development, and staff training. They focus on building strong relationships with franchisees to enhance performance, utilizing tools like...

  • Business Intelligence Consultant

    1 week ago

    Franklin, Wisconsin, United States Northwestern Mutual Full time

    Job OverviewWe are seeking a highly skilled Business Intelligence Consultant to join our team at Northwestern Mutual.Salary InformationThe estimated annual salary for this position is between $68,320 and $126,880, depending on location and qualifications.Job ResponsibilitiesConduct in-depth analysis of data using complex statistical methods to identify...

  • Financial Planning Business Consultant

    3 weeks ago

    Franklin, United States Northwestern Mutual Full time

    Job Description At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties and Responsibilities Enhances field productivity and profitability by partnering with financial advisors to help them build and grow integrated planning practices. Provides in-depth consultation and...

  • Financial Planning Business Consultant

    2 weeks ago

    Franklin, United States Northwestern Mutual Careers Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties and Responsibilities Enhances field productivity and profitability by partnering with financial advisors to help them build and grow integrated planning practices. ...

  • Sales Consultant Opportunity

    3 days ago

    Franklin, New Jersey, United States Welcome Wagon Full time

    Unlock Your Earning PotentialWe are seeking a dynamic and outgoing Sales Consultant to join our team. As an Outside Sales Marketing Consultant, you will work with local small businesses to sell consultative advertising solutions, including Direct Mail, Digital Marketing, and Online Media programs.Your estimated annual salary is $40,000-$80,000, depending on...

  • Business Development Leader

    21 hours ago

    Franklin, Louisiana, United States Domino's Franchise Full time

    Key ResponsibilitiesAs a General Manager In Training, your primary responsibilities will include:Building and leading a team with constant coaching and trainingMaintaining exceptional product quality and customer service standardsDeveloping and implementing local marketing strategies to drive sales and growthManaging inventory, cash handling, and scheduling...

  • Senior Salesforce Consultant

    4 weeks ago

    Franklin, United States Provisions Group Full time

    Sr Salesforce Consultant / Solutions Architect COMPANY OVERVIEW Provisions Group is a rapidly growing IT consulting and staffing solutions firm in Franklin, Tennessee. A 2022, 2023 and 2024 Nashville Business Journal Best Places to Work winner! Our consulting practice, Provisions Technology Solutions, was built by IT leaders for IT leaders. Our model...

  • Financial Consultant

    1 month ago

    Franklin, United States OneDigital Full time

    The Financial Benefits Consultant supports all aspects of financial analysis related to clients’ group benefit programs. The Financial Benefits Consultant works closely and collaboratively with other members of the financial support team to provide support to Account Manager(s) and Benefits Consultant(s). Deliverables will include benefit and financial...

  • Sales Consultant

    1 day ago

    Franklin, Tennessee, United States Hand and Stone Massage and Facial Spa Full time

    Job Title: Sales ConsultantDescription:In a dynamic and customer-centric environment, we are seeking a highly motivated Sales Consultant to join our front desk team at Hand & Stone Franklin - Cool Springs. Located in the heart of Franklin, TN, our spa is dedicated to providing exceptional experiences for our valued members and guests.About the Role:We are...

  • Senior CMMC Consultant

    3 months ago

    Franklin, United States Ariento Inc Full time

    Job DescriptionJob DescriptionAriento is seeking a Senior Consultant to join our Advisory and Consulting Team and act as a Cybersecurity Maturity Model Certification (CMMC) Subject Matter Expert (SME). This role will:Perform consulting/readiness and compliance services for organizations seeking compliance with CMMC, DFARS 252.204-7012, NIST SP 00-171, and...

  • Sales Consultant

    3 days ago

    Franklin, Tennessee, United States Greenway Auto Group Full time

    We are seeking a highly motivated and results-driven Sales Consultant to join our team at Greenway KIA of Franklin. As a Sales Consultant, you will play a key role in meeting sales goals and providing exceptional customer service.About the Role:The successful candidate will be responsible for greeting customers, assessing their needs, and providing...

  • Property Risk Engineer

    7 months ago

    Franklin, United States Travelers Full time

    Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine...

  • Insurance Sales Consultant

    6 days ago

    Franklin, Pennsylvania, United States Michael Dill - State Farm Agent Full time

    **Job Description:** Insurance Sales ConsultantCompany Overview: Michael Dill - State Farm Agent is a dynamic and growing insurance agency seeking a talented Insurance Sales Consultant to join our team.Salary: The estimated salary for this position is $45,000 - $65,000 per year, depending on experience and performance.Job Responsibilities:Provide exceptional...

  • Financial Planning Business Consultant

    2 months ago

    Franklin, WI, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties and Responsibilities Enhances field productivity and profitability by partnering with financial advisors to help them build and grow integrated planning practices. ...

  • Financial Services Consultant

    4 weeks ago

    Franklin, Wisconsin, United States Northwestern Mutual Full time

    We are seeking a highly skilled and dedicated individual to join our team as a Financial Services Consultant at Northwestern Mutual. This role offers an exciting opportunity to work with our clients, providing personalized and remarkable experiences that exceed their expectations.As a Financial Services Consultant, you will be responsible for delivering...

  • Strategic Financial Planning Consultant

    4 weeks ago

    Franklin, Wisconsin, United States Northwestern Mutual Full time

    OverviewWe are strong, innovative and growing. We invest in our people. We care and make a positive difference.SalaryEstimated salary: $114,400 - $203,640 per year.Job DescriptionOur team enhances field productivity and profitability by partnering with financial advisors to help them build and grow integrated planning practices. This role provides in-depth...

  • Provisions Group | Senior Salesforce Consultant | franklin, tn

    4 weeks ago

    franklin, United States Provisions Group Full time

    Sr Salesforce Consultant / Solutions Architect COMPANY OVERVIEW Provisions Group is a rapidly growing IT consulting and staffing solutions firm in Franklin, Tennessee. A 2022, 2023 and 2024 Nashville Business Journal Best Places to Work winner! Our consulting practice, Provisions Technology Solutions, was built by IT leaders for IT leaders. Our model...

  • Hospice Sales Consultant

    4 weeks ago

    Franklin, Tennessee, United States AccentCare Full time

    About UsWe are AccentCare, a leading provider of hospice care services. Our mission is to deliver compassionate and personalized care to patients and their families.Job SummaryWe are seeking a highly motivated Hospice Sales Consultant to join our team. As a key member of our sales team, you will be responsible for identifying new business opportunities and...