Restaurant Shift Leader

3 weeks ago

Johns Island, United States Zaxby's Full time
Restaurant Shift Leader (Full-Time) at Zaxby's summary:

As a Restaurant Shift Leader at Zaxby's, you will oversee the operations of the shift, ensuring that team members deliver excellent guest service while maintaining compliance with company standards. This role involves training and mentoring staff, managing food production, and resolving customer complaints to enhance the dining experience. With a focus on team morale and operational excellence, you will play a critical role in fostering a positive work environment and achieving shift goals.

As the team at Zaxby's expands, we're saving a seat for you

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxby's is an indescribably great place to work

Shift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs.

Why work at Zax?
  • FREE Meals On Shift & 50% Off Meals Off Shift
  • Flexible Schedule
  • Early Access to Pay
  • Paid Training
  • Opportunities to Advance


Benefits
  • Recognition Program
  • Employee Referral Program
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Employer Paid Life Insurance
  • 401(k) With Employer Match (additional eligibility requirements)


Duties and Responsibilities
  • Complete all training requirements including:
  • Zaxby's Shift Leader Development Plan
  • Food Safety Certification
  • Any additional training required by Zax LLC
  • Creates a culture of high-performance and trains and coaches team members to meet all company standards
  • Mentor, coach and develop team members and communicate performance concerns to your General Manager
  • Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
  • Create and maintain a positive culture and healthy team morale through recognition and leading by example
  • Communicates shift goals and motivates team members to meet goals and perform to their highest ability level.
  • Delegates tasks to team members and supervises performance during a shift
  • Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
  • Ensure service, product quality, and cleanliness standards are consistently upheld
  • Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
  • Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts.
  • Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
  • Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfaction
  • Plans shift duties and ensures opening and closing duties are complete
  • Collaborates with management team to develop goals and reports back to management on goal progress
  • Ensure processes, policies, and procedures are properly followed throughout daily operations
  • Follows company cash management policies
  • Maintain compliance with federal, state, and local laws and guidelines
  • Utilize management tools and keep neat, accurate, and current records
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
  • Ensure the team works safely and follows all safety guidelines and procedures
  • Immediately report all human resources and risk management concerns to your General Manager and District Manager
  • Escalate other concerns to your supervisor when appropriate
  • All other duties necessary to ensure restaurant operations function properly


Job Qualifications

The following requirements must be met in order to qualify for this position.
  • Must be 18 years of age or older
  • Must have reliable transportation
  • Available to work a minimum of 5 days and 32 to 40 hours per week
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Successful completion of background check
  • Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
  • Leadership experience preferred


Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
  • Sit, stand, and walk continuously
  • Occasionally stoop, bend, crouch, or climb, including the use of ladders
  • Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
  • Continuous use of hands and wrists for grasping and fine manipulation
  • Communicate proficiently through speech, reading, and writing
  • Maintain effective audio-visual discrimination and perception to observe and respond to the environment
  • Work in an environment that features hot and cold temperature variations and exposure to food allergens
  • Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Keywords:

restaurant management, shift leader, customer service, team training, food safety, performance supervision, guest experience, operational standards, leadership, staff development

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