In Room Dining Order Taker

3 days ago

Riviera Beach, United States Amrit Ocean Resort & Residences Full time
In Room Dining Order Taker at Amrit Ocean Resort & Residences summary:

The In Room Dining Order Taker at Highgate Hotels is responsible for accurately taking and processing guest orders while ensuring excellent customer service. This role involves effective communication with guests and colleagues, multitasking, and adhering to hotel standards to promote a welcoming atmosphere. The position requires a friendly demeanor and the ability to handle various responsibilities in a fast-paced environment to ensure guest satisfaction.

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:

 

Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.

 

Overview:

The Room Service Cashier/Order Taker is responsible for taking, communicating and processing guest orders accurately and timely.  He/she is also responsible for ensuring that all paperwork is in order and proper payment is collected.

Responsibilities:
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.

 

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Answer the telephone according to established standards.
  • Call all guests before delivery of order.
  • Ensure order is taken properly, by repeating orders back to the guest.
  • Ensure all special orders are communicated to servers and to the kitchen.
  • Process tickets upon servers return, and call back each guest to confirm satisfaction.
  • Process mini-bar tickets.
  • Know and upsell the current specials.
  • Be aware of “86” terminology and communicate items to servers.
  • Have a thorough knowledge of menus and current specials in applicable departments.
  • Adhere to all current service standards when receiving, preparing and delivering a guest’s order.
  • Check all server side work duties for opening and closing.
  • Assist in the upselling of wine to guests.
  • Estimate delivery times according to business volume.
  • Handle money according to hotel standards, ensuring accurate balancing.
  • Assist servers in the preparing and delivery of guest orders, as needed.
  • Ensure cash is dropped in safe.
  • Pay out service gratuities and run appropriate reports.
  • Clear trays from floors according to established standards.
  • Ensure overall guest satisfaction.
Qualifications:

 

Physical requirements:

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Education & Experience: 

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Keywords:

In Room Dining, Order Taker, Guest Service, Hospitality, Hotel Standards, Food Service, Customer Satisfaction, Upselling, Communication Skills, Multitasking

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