Supervisor, Video Imaging Services
2 weeks ago
The Supervisor of Video Imaging Services at KARL STORZ leads a team of Service Coordinators to enhance customer satisfaction and operational efficiency. Responsibilities include performance monitoring, employee training, and resolving customer complaints through effective collaboration across departments. The role requires extensive experience in service operations and excellent communication skills to foster a high-performing team environment.
KARL STORZ is seeking an experienced and motivated leader to supervise our Video Imaging Services team. As the Supervisor, Video Imaging Services, you will direct and coordinate the activities of our Service Coordinators, ensuring exceptional customer satisfaction and driving team success.
Key Responsibilities:
- Supervise and train a team of up to 12 Service Coordinators
- Monitor performance stats, provide coaching and development, and ensure quality standards are met
- Research and resolve customer complaints and service issues
- Collaborate with internal departments to resolve customer inquiries and concerns
- Develop and facilitate employee training and presentations
- Analyze and improve department processes to achieve customer-centric goals
Requirements:
- 4+ years of service operations experience or 5+ years of customer support experience
- High School Diploma required; Associate's degree preferred
- Proficiency with MS office suite; experience with SAP a plus
- Excellent business writing, oral communication, and problem-solving skills
- Ability to travel up to 5% during the year
Preferred Qualifications:
- 6+ years of relevant work experience
- Supervisory experience, preferably in a customer support environment
- Experience with facilitating employee training and making visual and oral presentations
What We Offer:
- Opportunity to lead and develop a high-performing team
- Collaborative and dynamic work environment
- Professional growth and development opportunities
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
#LI-CW1
Keywords:
Video Imaging Services, Customer Support, Team Leadership, Service Operations, Employee Training, Performance Management, Healthcare Support, Customer Satisfaction, Troubleshooting, Process Improvement
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