Guest Services Representative

3 weeks ago

St Paul, United States Bird Dog Equity Partners LLC Full time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Guest Services Representative

Job Type: Variable or full-time, non-exempt

Supervisor: General Manager or Guest Services Manager

About us

Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to - our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:

The Bird Dogma
  1. We Put People First
  2. We Dependably Drive Results
  3. We Constantly Keep a Positive Attitude
  4. We Never Stop Improving, Ever
  5. We Relentlessly Solve Problems


Summary

Our Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation.

GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Duties & Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (contact details, exact dates of their stay etc.)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to guests' inquiries in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
  • Tending and folding laundry when needed
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Experience, Skills, and Education
  • Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred
  • Experience with a form of property management software is a plus
  • Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
  • A strong desire to learn and develop
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hospitality related field is an asset
  • Willingness to work nights, weekends and holidays


**Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.

Position Requirements

Full-Time/Part-Time
Part-Time

Location
Best Western Plus Shoreview

This position is currently accepting applications.

  • Guest Service Representative

    4 weeks ago

    St Paul, United States TPI Hospitality Full time

    Courtyard by Marriott, Roseville, MN Full-Time or Part-Time/ Salary: $15/hr to 17/hr Shifts: 3 pm to 11 pm We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll w Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel

  • Guest Service Representative

    1 month ago

    St Paul, United States TPI Hospitality Full time

    Courtyard by Marriott, Roseville, MN Full-Time or Part-Time/ Salary: $15/hr to 17/hr Shifts: 3 pm to 11 pm (Alternating days) (Weekends Required) We're looking for a positive and professional hotel front desk agent to deliver an exceptional experienc Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel

  • Guest Service Representative

    2 months ago

    St Paul, United States Nothing Bundt Cakes Full time

    Benefits: 401(k) matching Flexible schedule Opportunity for advancement The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery...

  • Guest Services Representative

    3 months ago

    St Paul, United States Regions Hospital Full time

    Job Description Regions Hospital is seeking an experienced customer service professional to work in an on call position as a Guest Services Rep. As a Guest Services Rep you will work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. To serve as a central point of...

  • Guest Services Representative

    2 months ago

    St Petersburg, United States The Moxy St. Petersburg Full time

    Job Summary We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is...

  • Retail Store Guest Service Specialist

    3 weeks ago

    St Paul, United States Juut Midwest Inc. Full time

    Position Title: Woodbury - Juut Salon and Retail Store Associate Supervisor: Salon Manager Hours: Sunday: Woodbury Store 10:45-5 Tuesday-Friday: Woodbury Salon 9:30am-8:30pm shift varies Saturday: Woodbury Salon/Store: 9:30-5:30pm (not every Saturday needed but at times may need to fill a Saturday periodically.) Summary: The main responsibilities of the...

  • Guest Service Associate

    4 months ago

    St Paul, United States European Wax Center Full time

    Position Overview: The role of a Guest Service Associate is to represent European Wax Center in a positive, upbeat and professional manner while upholding the company's core values. The Guest Service Associate is the first and last impression of the guest's entire experience, so it's important to always maintain a cheerful and positive attitude. A Guest...

  • Guest Room Attendant

    4 months ago

    St Paul, United States Crescent Services Full time

    What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: •Clean guest rooms as assigned,...

  • Guest Room Attendant

    3 weeks ago

    St Paul, United States Crescent Services Full time

    What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: · Clean guest rooms as assigned,...

  • Guest Service Specialist

    3 weeks ago

    St Paul, United States Juut Midwest Inc. Full time

    POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant Manager At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate...

  • Guest Service Expert

    2 weeks ago

    St Paul, United States Smashburger Full time

    Smashburger - 2100 North Snelling Ave. Ste. 65A [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures;...

  • Front Desk Agent/ Guest Services Representative

    4 weeks ago

    St Petersburg, United States The Moxy St. Petersburg Full time

    Job Summary We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Fosse PMS System experience preferred. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary...

  • Guest Service Representative

    4 months ago

    St Joseph, United States iQon Hospitality Full time

    Hotel Location: Motel 6 at 4021 Frederick Avenue, St. Joseph, MO 64506 Introduction: We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during...

  • Guest Service Team Member

    2 months ago

    St Paul, United States Wingstop Full time

    Wingstop - 2100 Snelling Ave #66c - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Reception Representative

    6 months ago

    St. Augustine, United States Bluegreen Vacations Full time

    Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow...

  • Guest Services Rep Part

    1 month ago

    St Paul, United States Extended Stay Full time

    Extended Stay - 1380 Northland Dr [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Full

    1 month ago

    St Paul, United States Extended Stay Full time

    Extended Stay - 10020 Hudson Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Reception Representative

    3 months ago

    St Augustine, United States Bluegreen Vacations Full time

    Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow...

  • Guest Relations Desk Representative

    4 weeks ago

    St Louis, Missouri, United States St. Louis Children's Hospital Full time

    Job Title: Guest Relations Desk RepresentativeJob Summary:St. Louis Children's Hospital is seeking a Guest Relations Desk Representative to provide timely and accurate information to all guests, patients, staff, and physicians. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Responsibilities: Greet...

  • Patient Service Representative

    5 months ago

    St Paul, United States Northwest Respiratory Services Full time

    Job DetailsJob Location 01 Eagan - Eagan, MN Position Type Full Time Salary Range $19.00 - $21.00 Hourly Job Shift Day Job Category Customer Service Description Northwest Respiratory Services seeks a Patient Service Representative for our inbound call center in Eagan, Minnesota servicing customers over the phone. Northwest Respiratory Services is a leading...