Customer Service Representative

6 days ago

Fairfield, United States Performance Foodservice Full time
Customer Service Representative (CSR) at Performance Foodservice summary:

The Customer Service Representative (CSR) at Performance Foodservice serves as the primary contact for customers inquiring about orders and products, ensuring a customer-centric experience. This in-office role requires proficiency in MS Office and involves processing orders, troubleshooting issues, and supporting the sales team. This position offers competitive pay and benefits alongside opportunities for personal and professional growth in a safe and inclusive environment.

Job Description:

Position is in-office located in Augusta, Maine.

Schedule:
Sunday 10a-5p
Monday - Thursday 8a-5p

$17.50-$19.00 dependent on experience

We are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.

We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America’s food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Purpose:

A Customer Service Associate at Performance Foodservice is vital to the success of our Company.  As a part of the sales support team, this position is the first point of contact for all customers that have questions about their order, our products or about Performance Foodservice.  They act as a liaison between the customer and the Sales Account Representative as well as internal departments.  They are a member of the Customer Service team that functions within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:
  • Attend training and Customer Service meetings.
  • Processing orders & transactions
  • Answering questions about products and services
  • Troubleshoot and resolve problems
  • Support Sales in all aspects
  • Provides information to other departments based on customer feedback
  • Performs other related duties as assigned.

Qualification:

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Customer Centric attitude with professional demeanor.

Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.

Company description


Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Keywords:

Customer Service, CSR, Order Processing, MS Office, Sales Support, Food Distribution, Troubleshooting, Professional Demeanor, Augusta Maine, Employee Benefits

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