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Security Operations Dispatcher

3 months ago

ROCHESTER, United States Wegmans Food Markets Full time
Schedule: Full time
Availability: Morning, Afternoon, Evening (Includes Weekends).
Age Requirement: Must be 18 years or older
Location: Rochester, NY
Address: 1500 Brooks Ave
Pay: $22.25 / hour
Job Posting: 08/06/2024
Job Posting End: 09/10/2024
Job ID:R0218874

At Wegmans our commitment is to provide incredible service, to which the foundation is ensuring our customers, employees and visitors feel safe and secure while on our grounds. As part of our Asset Protection team, in the role of Security Operations Center Specialist, you will be responsible for the coordination of situations that impact our business, monitoring alarms for critical systems through technology, and managing daily tasks/calls. You are part of a team of professionals who provide clear, calm, and decisive direction while maintaining our high standards. You also make critical decisions on the spot to manage events with the greatest care and respect. If you are an individual who likes to work in a fast-paced environment with high expectations, diverse assignments and a collaborative team, this could be the role for you

What will I do?

  • Coordinate the response for a variety of people safety situations and events that impact our business
  • Detect and communicate to key business areas regarding threats to the company and its employees, including extreme weather conditions, political instability, crime, terror, infrastructure failures, etc.
  • Analyze critical event data to determine the cause and trends; recommend corrective action
  • Think through situations, ask pertinent questions, solicit factual information, eliminate misinformation and ambiguity and solve problems on the fly
  • Take the lead in time-sensitive and complex situations that require decisive action by providing clear, calm and concise direction
  • Anticipate collateral issues in an event, taking the appropriate steps to mitigate those issues or notify others that can help
  • Provide as-needed support for various security operations, crisis response and business continuity functions
  • Prioritize incoming workload while maintaining a focus on people safety and security
  • Build relationships with key vendors, store and facility maintenance teams to provide incredible customer service

Required Qualifications:

  • 2 or more years of related work experience
  • Ability to problem solve, make accurate/timely decisions, and multitask in a fast-paced environment
  • System aptitude; ability to quickly learn and adapt to new computer-based applications
  • Strong written, verbal communication and listening skills including experience clarifying information in a friendly manner while maintaining composure in stressful situations

Preferred Qualifications:

  • Experience handling complex, time-sensitive situations
  • Bachelor’s degree in related field


At Wegmans, we’ve long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.

Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we’ve got something for everyone.

And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We’re proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee’s individual needs with the needs of our business and each department.

Comprehensive benefits*

  1. Paid time off (PTO) to help you balance your personal and work life
  2. Higher premium pay rates for working Sundays or on a recognized holiday
  3. Health care benefits that provide a high level of coverage at a low cost to you
  4. Retirement plan with both a profit-sharing and 401(k) match
  5. A generous scholarship program to help employees meet their educational goals
  6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness
  7. Exclusive discounts on electronics, entertainment, gym memberships, travel and more
  8. And more

***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.

For 25 years in a row, our employees have put us on the FORTUNE magazine’s list of the 100 Best Companies to Work For®. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love—and love what you do.