Sr. Analyst, Commercial Services Transformations
2 weeks ago
Position Purpose:
The Sr. Analyst- Commercial Services Transformation will work with a small group of process and technology experts and execute on transformation roadmap as set by leadership.
Partner with Market, Field and Corporate Finance, IT, and SBS to help support Sysco’s future state global Commercial Services delivery model.
Identify opportunities to centralize, standardize, and automate field costing, pricing and agreement services, while providing flexibility at a local level to drive competitive advantage
Help drive customer experience across Sysco’s entities by providing easy, accurate, and timely access to pricing to our contract customers
Analyze and identify issues through reporting, monitor IT incidents required to resolve systematic defects and lead projects to close SBS Customer Contract Management gaps and required enhancements.
Manage tasks as assigned by leadership, assist operations, as needed
Primary Responsibilities:
Contributes subject matter expertise regarding customer contract pricing administration.
Collaborates effectively with internal and external customers and global partners to resolve pricing process issues/pain point.
Develops training documentation for contract pricing or rebate administration processes and procedures to specialists.
Independently organize and prioritize activities related to the administration of time sensitive contracts and to the follow-up of inquiries from customers and related parties.
Apply business knowledge to effectively resolve customer and supplier process gaps.
Facilitate pricing discrepancy process improvements and resolution between Suppliers, Merchandising, RVP, Operating Companies, and SBS teams based on pricing analysis.
Analyzes customer performance accruals/payments processes
Oversee development and implementation of metrics reporting to track accuracy and identify areas of improvement.
Drive implementation of efficiencies, new processes, and technology changes to improve productivity and accuracy.
Leads team efforts to identify improvement opportunities and continuously improve team performance
Develop, improve, and implement customer programs and contract administrative processes.
Participates in the SBS M4 business practices (includes documenting / maintaining standard processes, performing and measuring metrics, and actively participating in continuous improvement initiatives)
Make decisions and give guidance pertaining to systems, processes related to customer agreements
Training and Development of Global team to stabilize and improve a seamless tiered service delivery model
Develops and applies knowledge and expertise on customer pricing processes with Sysco systems and effectively resolves related incidents and issues.
Assist in Root Cause Analysis
Serves as a point of escalation for complex and unique inquiries and problems that cannot be resolved through the standard troubleshooting steps.
As needed, assist operations in functional tasks that projects made make necessary as part of onboarding/testing/hypercare.
Execute on action plans designed to support functional strategies.
Required Minimum Education:
Bachelor’s Degree in business or analytical field OR 5 years Sysco experience with proven track record of transactional excellence
Preferred Education:
Bachelor's Degree
Experience Required:
5+ years of work experience with emphasis on areas such as contract compliance, pricing execution, metrics management and leadership experience. Related analytical experience sufficient to successfully perform essential functions of the job.
Experience Preferred:
Customer/Supplier Agreements, Data Analysis
Abilities and Skills:
Physical Dema
Working knowledge of Master Distribution Agreements and Supplier Contracts Ability to define, diagnose, and resolve business problems based on sound logic and rationale
Excellent communication, including written and oral communications with all levels of the organization up to and including senior management.
Strong problem management and solving skills, with the ability to work under strict deadlines, department policy, procedures
Ability to quickly develop detailed understanding of systems and interoperability between corporate, operating company and Specialty company systems.
Relies on experience and judgment to plan and accomplish goals. Ability to independently and proactively resolve problems within established parameters.
Ability to plan and carry out assigned projects, resolve most of the conflicts, coordinate work with others and interpret policies on own initiative.
Ability to use data-driven insights to make recommendations on plans of action.
Ability to exercise independent judgment and discretion in establishing and maintaining good working relationship with both internal and external client.
Language Requirements:
English
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
The noise level in the work environment is usually moderate.
NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This job description supersedes prior job descriptions.
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