CLINICAL SUPERVISOR

ABOUT CAMPBELL COUNTY HEALTH

Campbell County Health (CCH) is the most comprehensive healthcare provider in the State of Wyoming. Certified as an Area Trauma Hospital, Campbell County Health includes Campbell County Memorial Hospital, an acute care, community hospital in Gillette; Campbell County Medical Group with nearly 20 clinics; The Legacy Living & Rehabilitation Center long-term care center and the Powder River Surgery Center. We are dedicated to excellence every day…

To be responsive to our employee’s needs we offer:

• 192 PTO hours per year (increases with tenure)
• Paid sick leave days
• 403(b) with employer match
• Employee Assistance program
• Employee and Spouse Occupational Health Program
• Early Childhood Center, discounted on-site childcare
• And more Click here to learn more about our full benefits package

JOB SUMMARY

Working under the supervision of the Clinic Directors, the Clinical Supervisor assesses, plans, implements, evaluates and collaborates with other departments to ensure excellence in patient and family care reflective of Campbell County Health (CCH) and Campbell County Medical Group’s (CCMG) mission, vision and values. This position provides clinical oversight, planning, assigning, and management of the work of professional and non-professional nursing, physician, and advanced clinical providers in the clinics for which they are responsible. Required to participate in interviewing and hiring clinical staff and directly responsible for orienting and training clinical personnel. The Clinical Supervisor will integrate clinic goals for improvement across the care continuum. The Clinical Supervisor is responsible for daily charge reconciliation for responsible clinics (in conjunction with the Operational Supervisor). The Clinical Supervisor will actively collaborate with the Clinical Clinic Director and Operational Clinic Director, including preparation of monthly and bi-weekly statistical analysis of key clinic functions.

PRIMARY JOB DUTIES

• Exhibits a thorough understanding of Ambulatory Clinic function and provides daily oversight and management of staff performance and expectations to facilitate cohesive clinic operation
• Ensures superior ongoing patient satisfaction and customer service
• Conducts management responsibilities in a positive, professional manner
• Exercises excellent interpersonal relationship skills in the management and coordination of clinical staff
• Exercises effective problem-solving skills
• Demonstrates efficient time management and prioritization skills
• Ensures staff accountability in implementing the nursing process (assessment, implementation and updating plan of care, performing interventions, providing patient and family education, and evaluation of outcomes)
• Delegate tasks to staff and supervise follow-up
• Is proficient in all electronic health records applications
• Is proficient in Microsoft Office prepares reports and summaries as needed
• Ensure that all paperwork and documentation is accurate and timely
• Participates in the interviewing, hiring, and onboarding of clinical staff, and performance evaluations of clinical staff in conjunction with the Clinic Directors
• Responsible for planning and assisting with implementation of departmental training, including orientation, competency assessment, mentoring, coaching, and evaluation (with the Director’s input)
• Ensures staff are appropriately trained in current services and procedures for competency in best practice
• Assists in the development of department budget and maintains fiscal compliance
• Evaluate, implements, and coordinate the training for new procedures and equipment
• Reviews, adjusts, and plans daily staffing levels to ensure safe and cost-effective patient care. Completes clinical staff schedule to ensure appropriate coverage, including providing coverage for unexpected absences.
• Communicate with Front Desk Supervisor (when applicable) to facilitate excellent patient flow and provide cohesive service
• Ensures adequate stock of medical supplies by monitoring par levels and timely ordering process
• Performs daily charge reconciliation for all responsible clinics
• Responsible for agenda and holding meetings with all staff monthly in collaboration with Clinic Directors
• Serves as liaison between clinical staff and clinic Directors
• Maintains confidentiality of all personnel and patient care and relations information
• Ensure that all staff represent CCH and CCMG in a professional manner
• Actively participates in Strategic Planning for the department and organization
• Collaborates in the development and achievement of departmental goals and objectives
• Actively participates in Customer/Guest Relations and Mandatory Education programs
• Participates in the development of departmental policies and assures staff compliance with Hospital, Ambulatory Clinic and departmental standards of practice
• Assists with the development and implementation of departmental strategic plan when applicable as assigned
• May be required to manage in other clinic environments according to the distribution of staff and patient loads
• Enforces and models CCH & CCMG mission, vision and values
• Must be free from governmental sanctions involving health care and/or financial practices
• Complies with the hospital’s Corporate Compliance Program including, but not limited to the Code of Conduct, laws and regulations, and hospital policies and procedures
• Performs other duties as assigned

JOB SPECIFICATIONS

• Education
  • Graduate of an accredited school of nursing
• Licensure
  • Wyoming RN license
• Experience
  • Experience in ambulatory clinic preferred. Fluent Microsoft Office (Word, Excel, etc.) skills preferred.
  • Must have current American Heart Association Healthcare Provider CPR or American Red Cross Professional Rescuer CPR within 60 days of employment.
• Essential Technical/Motor Skills
  • Speaking clearly to communicate with patients, families, physicians and staff. Ability to work independently and problem solve without significant oversight.
• Interpersonal Skills
  • Ability to develop positive interaction with patients, patient families, physicians and staff in order to effectively care for the patients.
• Essential Physical Requirements
  • Ability to lift and/or maneuver objects weighing 40 pounds or less in the assessment and implementation of patient care.
• Essential Mental Abilities
  • Requires higher level of mental faculties accompanied by short- and long-term memory. Ability to function in stressful situations and prioritize to complete job duties.
• Essential Sensory Requirements
  • Corrected vision, hearing to normal range.
• Exposure to Hazards: OSHA CATEGORY I. TASK THAT INVOLVES EXPOSURE TO BLOOD, BODY FLUIDS, OR TISSUES. All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or potential for spills or splashes of them, are Category I Tasks. Use of appropriate protective measures is required for every employee engaged in Category I Tasks.
• Hours of Work: Varied scheduled shifts according to the individual clinic setting.
• Completes all hospital and clinic required mandatory education.

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