Care Coordinator

Job Responsibilities:

Position Summary: Working under the Wraparound Practice Model of care, which includes a unique set of values that emphasizes individualized, strength-based, trauma-informed, community-based and culturally intelligent care, provide intensive and individualized care coordination for children and adolescents.

Essential Functions:

• Maintains a caseload of approximately 14 youth and families.
• Contact assigned families within 48 hours of enrollment and set up Warm Handoff with Wraparound Milwaukee Screeners and youth/families to occur within 5 business days of enrollment to introduce self and supports available.
• Complete Comprehensive Crisis Plan within 1 week of meeting youth and families.
• Schedule and attend program-required visits, with assigned children and families, facilitate Child and Family Team Meetings (frequency depending on needs of youth: monthly as needed or at least within every 90 days) to discuss treatment planning, and maintain a minimum of weekly phone contact with assigned children and families and service providers, as needed.
• Complete wellness checks, send certified letters, and reach out to youth and families by phone call, text, and/or e-mail when youth and family lose contact with their Child and Family Team.
• Assemble a Child and Family Team within two (2) weeks of enrollment by interviewing the family, identifying family members/natural supports/service providers and other significant persons.
• Within the first 30 days, completes Youth CCS Assessment Summary, coordinates the meeting of the Child and Family Team, and develops the initial individualized Plan of Care based on the identified strengths and needs, including a comprehensive 24-hour Crisis Plan.
• Following initial Plan of Cares, facilitates update Plans of Care Meetings at minimum of every 90 days and documents the Plan of Care in Synthesis in accordance with Wraparound Policy #028.
• Monitor the provision and quality of services provided to the family through the Child and Family Team and is the liaison when new services/resources need to be sought or developed.
• Advocate for Youth and Families across a variety of settings, including home, educational, court, and community settings, as needed.
• Attend all scheduled court hearings as a representative of Wraparound Milwaukee to support children and families throughout the court process and explain supports available/in place.
• Seek community resources with the assistance of the Team and modify the SAR whenever services or resources need to be added and/or deleted.
• Provide or assist with planning for transportation for youth/young adults to appointments, community respite services, including assisting a child and family with identifying natural supports and sustainable transportation plans, etc., if needed.
• Provide or secure support and crisis/emergency services for youths enrolled and/or their families. This may be done through face-to-face contact, phone contact/ availability or an on-call system.
• Completes all necessary paperwork in a strength-based manner per Wraparound Milwaukee/Agency requirements, (i.e., court letters, Plans of Care, change of placement forms, SARs, Referrals, Provider Notes, evaluation instruments, consent forms, etc.).
• Maintain accurate information online and maintain paper file at agency, including ensuring that family demographic information and Child and Family Team Member contact information is up to date.
• Collaborate with other necessary individuals the youth and family may have contact with.
• Keep Wraparound Milwaukee informed of all emergencies or critical incidents (refer to Wraparound Policy #14 - Critical Incident Reporting).

Other Duties and Responsibilities:

• Attend monthly Wraparound In-services, trainings, consultations with Mental Health Professional (MHP), and weekly/monthly meetings, as needed in accordance with DHS 36.
• Assist with child and family coverage for co-workers as needed or directed.
• Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications:

Knowledge, Skills and Abilities:

Working knowledge of positive child/youth development; patience and understanding of traumatic life situations; the ability to interact with escalating youth and/or parents in a calm and professional manner; ability to follow oral and written instructions; ability to respond appropriately in crisis situations; proficient with Microsoft Word and Excel; perform basic computer functions; uses time efficiently and effectively; ability to multi-task; sensitivity towards cultural, ethnic and disability issues.

Minimal Qualifications:

• Must possess a bachelor’s degree in a relevant area of education or human services and a minimum of one year of continued experience providing mental health services.
• Complete 85 hours of mandatory training in Wraparound philosophy and policies, as well as attend a Family Orientation within 6 months of their hire date.
• Working knowledge of computer applications preferred (Windows and Microsoft Word).
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms and values the worth of each individual.
• Knowledge and skills to work with children, young adults and families.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal background check, drug test, and driver’s license check.

Other Job Information (if applicable):

Work Relationship and Scope:

Reports directly to the Youth CCS Supervisor. Has contact with a wide variety of individuals including clients and family members, other program staff, including consulting Psychologist/Psychiatrist and other collateral contacts, neighbors, funders, Milwaukee County Department of Health and Human Services, Division of Milwaukee Child Protective Services(DMCPS), Milwaukee County Department of Youth & Family Services(DYFS), Court officials, Milwaukee Public Schools(MPS) staff and administrators, staff of youth serving agencies and the general public.

Personal Attributes:

Follow agency and Code of Conduct and adhere to established policies and procedures of the agency Milwaukee County/Wraparound. Dress in a respectful manner (refer to Wraparound Policy #040 - Dress Code) and maintain a respectful demeanor and presentation at all times. Must not post any client identifying information on any web-based social networking sites (i.e., Facebook, Twitter, etc.) and use discretion with the information they may be posting on self. Conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, youth/families, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.

Working Conditions:

Work is performed primarily in a busy office environment managing caseloads of children, young adults, and families. Some of the work is done sitting at desk using a computer; requires outreach in the community and families’ homes; much of the outreach is done in urban neighborhoods and several hours per day may be spent driving; hours average 40 per week; flexible work schedule include some hours outside the normal work schedule on evenings and weekends.

Physical Demands:

Duties require possible activity while monitoring or interacting with youth in the program. Staff may be required to use physical intervention in extreme situations. Driving required.

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