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Sprinkler Service Supervisor

2 months ago

Atlanta GA, United States Johnson Controls International Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What We Offer

 
  • Competitive salary
  • Paid vacation/holidays/sick time - 15 days of vacation first year
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • Check us out:


     

What you will do

The Sprinkler Service Supervisor is responsible for the proper coordination, execution, and follow-up for the Atlanta, GA Service Team.  Support The Sprinkler Service Team and our internal and external Customers.

How you will do it


 
  • Team leader and overall responsibility for operations and production of the branch’s Service Department from point of sale through implementation and customer retention. This includes leadership of Service Department technicians, coordinators, team leaders, and administrators for adherence to their responsibilities and duties.
  • Understand and ensure strict compliance with all applicable Life Safety codes, standards, and laws.
  • Profit & Loss responsibility for Service Department including inspection, repairs, and demand service requests. This includes P&L audits with a strict focus on tracking budgets and costs for each service performed.
  • Work with and report to Management on forecasting production capabilities on a monthly, quarterly, and annual basis within the Service Department.
  • Support Sales team and Branch Manager in customer-facing activities including meetings, site visits, trade shows, and proposal drafting as needed.
  • Responsible for maintaining the training program and educational development for Service Department personnel including Coordinators, Administrators and Technicians.
  • Evaluate labor production abilities and oversee new hire onboarding process. This includes job training for newly hired direct reports.
  • Work with Sales personnel and Service Team to oversee new customer on-boarding process and set service level expectations and requirements as needed.
  • Audit and track Service Department key performance indicators regularly and verify compliance to JCI’s SOPs and customer satisfaction levels.
  • Provide a high level of communication to customers through the lifetime of their relationship with JCI ensuring customer satisfaction. 


What we look for

Required

  • 5+ years in Sprinkler field service or install industry.
  • Ability to travel which may include nights and weekends to accommodate customer's schedule.
  • Excellent communication skills – professional, concise, and effective – both with customers, team & ABILITIES members, and executive level management.
  • High attention to detail and highly organized.
  • Intermediate computer skills including experience and knowledge of Microsoft Office Suite.
  • Quick learner and self-starter with the ability to work in a fast-paced, growing organization.

Preferred

  • Bachelor’s Degree or equivalent work experience preferred.
  • 5 years of Department supervisory experience with Revenue and margin experience
  • NICET Certification preferably in one of the respective fields (i.e. Fire Alarm, Sprinkler, Special Hazards).


     

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .