IT Service Delivery Associate

5 months ago

Princeton, United States Sun Pharma (Taro Pharma) Full time

Job purpose



The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for the customer. An articulate and approachable technology advocate, skilled in providing informed technology consulting services, while also maintaining support standards and practices; dynamically adapts and eagerly cooperates with other members of the IT team to address shifting needs, priorities, and technology trends. This is an extremely public position, requiring regular, effective communication with the IT team, business and service owners.



Duties and responsibilities



Participate in both small- and large-scale projects for the design, transition and operational activities associated with the delivery of new or existing services to the user community.
Setup and Configure desktop/Laptops per business needs
Training new hires, and current staff on equipment.
Mobile Device management setup
Create/Setup new users in Active Directory
Manage Access as per business needs to users/Dept
Support SAP users, setup and create connections
Setup Cisco Voip Devices
Troubleshooting computers, peripherals, and voip phones.
Some knowledge on uniflow printing
Experience troubleshooting VPN end-user connections.
Able to troubleshoot with end-users via chat, email, and phone calls.
Experience in troubleshooting small to enterprise printers and scanners
Experience in windows 7 environments
Working knowledge of windows 10 migration and deployment.
Experience in gotomeeting conferencing software; troubleshooting as well.
Knowledge in OS and Android mobile phones
Knowledge of windows 7, windows 10, and Mac OS.
Build trusting, productive, and sustainable relationships and partnerships with customers to allow IT to deliver maximum value in the services offered across the IT service portfolio.
Manage, prepare and deliver highly-effective a documentation and other material, in consultation with business and service owners and IT teams, to customers and IT team members in support of the services across the IT service portfolio.
Develop and maintain both one-time and regular communications to business and service owners, IT teams, department heads using multiple communications channels, including email, in-person, in support of new and existing services across the IT service portfolio.
Work with IT team to deliver and optimize service offerings and implement initiatives to drive consistent service delivery across the IT service portfolio.
Seek opportunities for continuous service improvement by actively reviewing services across the IT service portfolio and working with business and service owners and IT teams to effect change.
Provide emergency after hours support as needed





Qualifications



BS Degree in Computer Science or equivalent working experience
2+ years of service delivery experience complex business environment
2+ Year Technical Hands on Experience with Windows Desktop OS
Experience with Content Areas: Active Directory Administration, Windows 7 and 10, MS Office, TCPIP Networking
Strong organizational skills.
Excellent communication skills, both written and oral.
Strong organizational skills.
Excellent customer service skills.
Flexible, team player, “get-it-done” personality
Ability to organize and plan work independently with little direction
Ability to work in a rapidly changing environment
Ability to multi-task and context-switch effectively between different activities and teams
Highly self-motivated and self-directed in the pursuit of excellence.
Strong maturity, professionalism, and judgment.
Meticulous attention to detail and organization.
Openly embraces change.
Must possess outstanding written, oral and interpersonal communication skills with a strong dedication to customer service.
Proven experience working collaboratively in a team-oriented environment.
Proven proactive problem-solving skills.
In depth technical knowledge of current network and operating systems, hardware, standards, account management, and enterprise software.
Experience working with project teams.
Experience in Pharmaceutical Industry preferred

  • Delivery Service Associate

    4 weeks ago

    Princeton, Texas, United States Domino's Pizza LLC Full time

    Job SummaryDomino's Pizza LLC is seeking a reliable and skilled Delivery Service Associate to join our team. As a Delivery Service Associate, you will be responsible for delivering pizzas and other menu items to customers in a timely and efficient manner.Key ResponsibilitiesOperate a vehicle safely and efficiently to deliver pizzas and other menu items to...

  • IT Service Delivery Associate

    4 weeks ago

    Princeton, New Jersey, United States Sun Pharmaceutical Industries, Inc. Full time

    Job DescriptionJob SummaryThe Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition, and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level...

  • IT Service Delivery Associate

    4 months ago

    Princeton, United States Sun Pharmaceutical Industries, Inc. Full time

    Job purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for...

  • IT Service Delivery Associate

    4 months ago

    PRINCETON, United States Disability Solutions Full time

    Job purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for...

  • IT Service Delivery Associate

    5 months ago

    PRINCETON, United States Sun Pharma (Taro Pharma) Full time

    Job purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for...

  • IT Service Delivery Associate

    5 months ago

    Princeton, United States Sun Pharma (Taro Pharma) Full time

    Job purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for...

  • IT Service Delivery Associate

    5 months ago

    Princeton, United States Sun Pharma (Taro Pharma) Full time

    Job DescriptionJob purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level...

  • IT Service Delivery Associate

    4 weeks ago

    Princeton, NJ, United States Sun Pharmaceutical Industries, Inc. Full time

    The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for the customer....

  • IT Service Delivery Associate

    6 months ago

    Princeton, NJ, United States Sun Pharma (Taro Pharma) Full time

    The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for the customer....

  • IT Service Delivery Associate

    4 weeks ago

    Princeton, NJ, United States Sun Pharmaceutical Industries, Inc. Full time

    Job purpose   The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality...

  • IT Service Delivery Associate

    6 months ago

    Princeton, NJ, United States Sun Pharma (Taro Pharma) Full time

    Job purpose   The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality...

  • Rural Carrier Associate

    4 weeks ago

    Princeton, Texas, United States US Postal Service Full time

    Job Summary:As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a designated rural route. This role requires a strong work ethic, excellent communication skills, and the ability to work independently.Key Responsibilities:Deliver mail and packages to customers along a prescribed...

  • IT Service Delivery Associate

    3 months ago

    Princeton, NJ, United States Sun Pharmaceutical Industries, Inc. Full time

    Job purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality...

  • IT Service Delivery Associate

    5 months ago

    Princeton, NJ, United States Sun Pharma (Taro Pharma) Full time

    Job purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for...

  • IT Service Delivery Associate

    2 months ago

    Princeton, NJ, United States Sun Pharmaceutical Industries, Inc. Full time

    Job purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for...

  • Rural Carrier Associate

    1 month ago

    Princeton, North Carolina, United States US Postal Service Full time

    Job Summary: As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages along a prescribed rural route. This role requires a high level of customer service and attention to detail, as you will be interacting with customers on a daily basis.Key Responsibilities: Deliver mail and packages to customers...

  • Delivery Associate

    1 month ago

    Princeton Junction, New Jersey, United States SURF Logistics Full time

    Job Title: Delivery AssociateAt SURF Logistics, we are seeking a reliable and customer-focused Delivery Associate to join our team. As a key member of our delivery team, you will be responsible for delivering packages to customers in a safe and timely manner.Responsibilities:Deliver packages to customers in a safe and timely mannerInteract with customers in...

  • Mail Delivery Specialist

    4 weeks ago

    Princeton, New Jersey, United States US Postal Service Full time

    Job SummaryAs a key member of the US Postal Service team, you will be responsible for delivering and collecting mail in a prescribed area. This role requires a strong understanding of postal laws, regulations, and procedures, as well as excellent public relations skills to maintain a positive relationship with customers.Key ResponsibilitiesDeliver and...

  • Service Delivery Director

    7 days ago

    Princeton, United States HCLTech Full time

    Provide strategic direction and leadership for DaaS and Digital Workplace Services, overseeing strategic technology planning, innovation, process and operations, client acquisition, and GTM strategy and partnerships. Collaborate with leadership, internal stakeholders, external OEMs, and partners to build out all aspects of the Modern Workplace Service...

  • Delivery Driver Helper

    3 weeks ago

    Princeton, United States United Parcel Service Full time

    Job DescriptionSHIFT YOUR FUTURESeasonal Driver Helper SHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...