IT Service Delivery Associate
3 weeks ago
The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for the customer. An articulate and approachable technology advocate, skilled in providing informed technology consulting services, while also maintaining support standards and practices; dynamically adapts and eagerly cooperates with other members of the IT team to address shifting needs, priorities, and technology trends. This is an extremely public position, requiring regular, effective communication with the IT team, business and service owners.
Participate in both small- and large-scale projects for the design, transition and operational activities associated with the delivery of new or existing services to the user community.
Training new hires, and current staff on equipment.
Support SAP users, setup and create connections
Troubleshooting computers, peripherals, and voip phones.
Able to troubleshoot with end-users via chat, email, and phone calls.
Experience in windows 7 environments
Working knowledge of windows 10 migration and deployment.
Experience in gotomeeting conferencing software; Knowledge in OS and Android mobile phones
Knowledge of windows 7, windows 10, and Mac OS.
Build trusting, productive, and sustainable relationships and partnerships with customers to allow IT to deliver maximum value in the services offered across the IT service portfolio.
Manage, prepare and deliver highly-effective a documentation and other material, in consultation with business and service owners and IT teams, to customers and IT team members in support of the services across the IT service portfolio.
Develop and maintain both one-time and regular communications to business and service owners, IT teams, department heads using multiple communications channels, including email, in-person, in support of new and existing services across the IT service portfolio.
Work with IT team to deliver and optimize service offerings and implement initiatives to drive consistent service delivery across the IT service portfolio.
Seek opportunities for continuous service improvement by actively reviewing services across the IT service portfolio and working with business and service owners and IT teams to effect change.
Provide emergency after hours support as needed
BS Degree in Computer Science or equivalent working experience
~2+ years of service delivery experience complex business environment
~2+ Year Technical Hands on Experience with Windows Desktop OS
~ Experience with Content Areas: Active Directory Administration, Windows 7 and 10, MS Office, TCPIP Networking
~ Excellent customer service skills.
~ Flexible, team player, “get-it-done” personality
~ Must possess outstanding written, oral and interpersonal communication skills with a strong dedication to customer service.
~ In depth technical knowledge of current network and operating systems, hardware, standards, account management, and enterprise software.
~ Experience working with project teams.
~ Experience in Pharmaceutical Industry preferred
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IT Service Delivery Associate
3 weeks ago
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IT Service Delivery Associate
5 months ago
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IT Service Delivery Associate
3 weeks ago
Princeton, New Jersey, United States Sun Pharmaceutical Industries, Inc. Full timeJob DescriptionJob SummaryThe Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition, and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level...
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IT Service Delivery Associate
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Princeton, New Jersey, United States Sun Pharmaceutical Industries, Inc. Full timeJob SummaryThe Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition, and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for...
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IT Service Delivery Associate
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Princeton, United States Sun Pharma (Taro Pharma) Full timeJob DescriptionJob purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level...
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IT Service Delivery Associate
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IT Service Delivery Associate
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IT Service Delivery Associate
2 months ago
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IT Service Delivery Associate
5 months ago
Princeton, NJ, United States Sun Pharma (Taro Pharma) Full timeJob purpose The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for...
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