AIT - Service Desk Analyst Associate
5 days ago
AdventHealth Information Technology All the benefits and perks you need for you and your family: Benefits from Day One Career Development Whole Person Wellbeing Resources Award-winning IT Department Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full-Time 7:45am – 4:15pm, Monday, Tuesday, Wednesday, Thursday 9:00am – 5:30pm, Sunday The role you’ll contribute: The Service Desk Analyst is a key member of the AIT Service Desk team and plays a critical role in providing a single point of contact for both internal and external customers within AdventHealth Systems. The primary function within this role is to respond to incoming requests for support via telephone, web chat sessions, and self-service portal inquiries from all AdventHealth System facilities. The value you’ll bring to the team: · Provides a single point of contact for internal and external customers within AdventHealth Systems by responding to incoming telephone calls, web chat sessions, and self-service inquiries pertaining to Information Technology incidents and requests · Delivers world class customer service by positively engaging with each customer in a professional, empathetic, and friendly manner to ensure a consistent high degree of satisfaction · Analyzes, triages, and resolves Information Technology incidents and requests pertaining to the business or clinical environment utilizing remote control technologies and knowledge documentation to support the customer’s needs · Provides clear, detailed, and concise documentation in the computerized tracking system by including troubleshooting / resolutions steps and proofreading for spelling / grammar to guarantee high quality work · Retains and adheres to all AdventHealth System policies and procedures in order to maintain compliance and standards within the department · Demonstrates adaptability and flexibility in an ever-changing environment by being open to changes, schedule modifications, and mandatory overtime to assist business needs · Identifies repetitive patterns of technical issues, knowledge / resolution opportunities and communicates suggestions to leadership to increase department education Qualifications The expertise and experiences you’ll need to succeed: KNOWLEDGE AND SKILLS REQUIRED: · Possesses strong customer service skills · Possesses proficient knowledge in troubleshooting various technologies such as hardware, software, & mobile device management · Possesses strong organizational, interpersonal, & analytical skills EDUCATION AND EXPERIENCE REQUIRED: · Associate’s Degree in related field or equivalent work experience · Minimum of 1 year experience working at a Service Desk, call center, or customer facing role · Prior experience with patient care, working within EMR's, and familiarity with HIPAA preferred LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: ITIL Foundation certification or willing to achieve within sixty days of employment This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Information Systems Organization: AdventHealth Information Technology Schedule: Full-time Shift: 1 - Day Req ID: 24033391 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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AIT - Service Desk Analyst Associate
5 days ago
Altamonte Springs, United States AdventHealth Information Technology Full timeAdventHealth Information Technology All the benefits and perks you need for you and your family: Benefits from Day One Career Development Whole Person Wellbeing Resources Award-winning IT Department Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each...
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AIT - Service Desk Analyst Associate
6 days ago
Altamonte Springs, United States AdventHealth Information Technology Full timeAdventHealth Information Technology All the benefits and perks you need for you and your family: Benefits from Day One Career Development Whole Person Wellbeing Resources Award-winning IT Department Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each...
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Service Desk Analyst Associate
6 days ago
Altamonte Springs, Florida, United States AdventHealth Information Technology Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst Associate to join our AdventHealth Information Technology team. As a key member of our AIT Service Desk team, you will play a critical role in providing exceptional customer service to both internal and external customers within our AdventHealth Systems.Key ResponsibilitiesRespond to incoming...
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Service Desk Analyst Associate
1 month ago
Altamonte Springs, United States AdventHealth Full timeAdventHealth Information Technology All the benefits and perks you need for you and your family: Benefits from Day One Career Development Whole Person Wellbeing Resources Award-winning IT Department Our promise to you: Joining AdventHealth is about b Service Desk, Information Technology, Analyst, Associate, Health, Healthcare
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IT Support Specialist
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Altamonte Springs, Florida, United States AdventHealth Full timeJob SummaryAdventHealth is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our AIT Service Desk team, you will play a critical role in providing exceptional customer service to both internal and external customers within AdventHealth Systems.Key ResponsibilitiesProvide a single point of contact for internal and external...
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Service Desk Support Specialist
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Altamonte Springs, Florida, United States AdventHealth Full timeJoin AdventHealth Information TechnologyWe offer a range of benefits and perks for you and your family, including:Benefits from Day OneCareer Development OpportunitiesWhole Person Wellbeing ResourcesAward-winning IT DepartmentAs a Service Desk Analyst Associate, you will be part of our dynamic IT team, providing technical support and assistance to our staff...
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Technical Support Analyst
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Altamonte Springs, Florida, United States AdventHealth Full timeComprehensive Benefits Package:All the essential benefits and perks available for you and your family from the start:Benefits from Day OnePaid Days Off from Day OneStudent Loan Repayment ProgramCareer Development OpportunitiesWhole Person Wellbeing ResourcesMental Health Resources and SupportOur Commitment:At AdventHealth, being part of our organization...
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Hot Springs National Park, United States AAR Full timeTitle: Service Desk Analyst Location: United States-Arkansas-Hot Springs Job Number: 15902 Summary: The AAR Service Desk Specialist serves as the first point of contact for the Digital Technology and Analytics department. Our mandate is to provide effective, efficient, timely and courteous support. As a member of the Service Desk, the Service Desk Specialist...
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Altamonte Springs, United States TEKsystems Full timeJob DescriptionJob Description Duration2 Month(s)-Fully Remote Req DescriptionSomeone who has worked with service now and is comfortable responding to emails or working in the healthcare environment.DescriptionThis person will be receiving calls from physicians, nurses and staff. They will be supporting a wide variety of technology issues from info screen...
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1 month ago
Altamonte Springs, Florida, United States TEKsystems Full timeJob OverviewContract Duration: 2 Months - Fully RemotePosition SummaryWe are looking for a candidate with experience in ServiceNow, who is adept at managing communications and has a background in the healthcare sector.Role: Tier 1 Service Desk Representative at TEKsystemsCompany ProfileTEKsystems operates within the Healthcare domain, offering a...
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IT Support Specialist
2 months ago
Altamonte Springs, United States AdventHealth Full timeAll the benefits and perks you need for you and your family: - Benefits from Day One - Paid Days Off from Day One - Student Loan Repayment Program - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and Support Our promise to you: Joining...
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Service Desk Support Specialist
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Hot Springs National Park, Arkansas, United States AAR Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at AAR. As a Service Desk Analyst, you will be the first point of contact for our customers, providing timely and effective support for their IT-related issues.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, and web-based platforms.Log,...
