Tech Support

3 months ago

Altamonte Springs, United States TEKsystems Full time
Job DescriptionJob Description

 

Duration

2 Month(s)-Fully Remote

 

Req Description

Someone who has worked with service now and is comfortable responding to emails or working in the healthcare environment.

Description

This person will be receiving calls from physicians, nurses and staff. They will be supporting a wide variety of technology issues from info screen to the operation room. They can receive calls on pretty much any piece of technology at the hospitals and clinics. This team supports a total of 80,000 end users. Most important will be for them to answer calls quickly, do their best to diagnose the problem as quick as possible, and create a ticket for the appropriate team. The Tier 1 teams main responsibility is to make sure the queue is clean and hold times are down.

The Service Desk Analyst provides Tier One Call Center support for all AIT supported systems, applications, and equipment.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

\* Adhere to IT Service Management policy and procedures for all in scope process areas.

\* Administers all duties in accordance with established policies, procedures, and standards.

\* Collaborates with peers, Service Desk Leadership, Administrators, Department Managers, analysts and engineers regarding reported issues.

\* Identifies opportunities to improve team member satisfaction.

\* Processes incoming customer interactions within Service Desk departmental goals.

\* Promptly records specific issues, processes, or reports of customer dissatisfaction.

\* Proposes creation or revisions to Service Desk knowledge documentation and processes.

\* This position may be required to work overtime in order to support business needs.

 

Enterprise Req Skills

call center, customer service, troubleshoot, ticket, office 365, outlook, sharepoint

 

Job Title

Tier 1 Service Desk

 

Top Skills Details

1) The most important skill is critical thought process(person must be able to ascertain what the customer is saying and boil it down to an issue)
2) Person must have excellent customer service skills(ability to empathize and have patience with end users)
3) Call center experience(someone that has dealt with a fast paced call center environment with demanding customers)
4) Experience in a Technical support role or show passion for IT(either gained IT certification, Degree in IT or currently in school for IT)

\*\*THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions.\*\*

This will be a work from home position however they would like the person to be in the Central florida area.

 

Worksite Address

Altamonte Springs,Florida,United States,32714-1518

 

Additional Information

KNOWLEDGE AND SKILLS REQUIRED:
• Ability to be resilient and successfully perform in a fast paced, dynamic contact center environment.
• Ability to collaborate and work well in a team-based environment.
• Ability to document details of customer interactions.
• Ability to quickly learn system specifics and functionality with little or no documentation.
• Ability to successfully comprehend and process matters related to clinical applications.
• Ability to work with limited supervision.
• Continuous learning of new systems, business processes and concepts are a must.
• Demonstrate excellent oral and written communication skills.
• Demonstrates poise in intense or stressful situations.
• Demonstrate proficiency in troubleshooting and diagnosing of computer software and hardware issues.
• Must be a customer service focused and self-motivated professional.
• Must have the ability to work well with people of varying levels of technical abilities.
• Possess a high-level knowledge of industry standard service management tools (preferably ServiceNow)
• Possess critical thinking skills and the ability to multi-task.
• Possess strong interpersonal skills with a positive and enthusiastic attitude.

This person will be required to pass their ITIL certification within the first 60 days. We will provide them with all of the resources needed to prepare for it, and they will go through a boot camp during training as well. It is about a $350 certification, but they will be reimbursed for it once it is completed.

 

Experience Level

Expert Level

 

External Communities Job Description

Our client in the Healthcare industry is seeking a Tier 1 Service desk technician for a 6 month contract to hire in Altamonte, Springs FL. This is a growing company with opportunity for growth. Tier 1 service desk technicians will be the first point of contact for calls from internal employees with IT related issues. This is a somewhat entry level role, where call center experience is a requirement, and certifications/degrees are a big plus.

 

EVP

They take pride in giving people immediate recognition.
Working at Adventist means you will be a difference maker and impact families.
They offer opportunity for growth, and exposure to some of the newest technologies(example: Utilizing office 365 in new ways, moving to a new outlook client, and are a Cisco HP shop)
They also offer certification reimbursement to employees.

 

Work Environment

There is a total of about 70+ people on the service desk. The team consists of Tier 1 and Tier 2.

It is a 24/7 service desk. THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions.

Training will be 4-5 weeks and that would be Mon-Friday 7:30a-4:30p. Once training is done they will move to their assigned schedule.

 

 

Business Qualification

 

Impact to the Internal/External Customer

Doctors and nurses use technology on a daily basis. If an issue with a piece of technology is not resoled in a timely manner, it an lead to upset families and even as serious as effecting someones life.

 

Interview Information

Microsoft teams video interview with Manager and supervisor.

 

 

 

  • Tech Support Specialist

    3 weeks ago

    Altamonte Springs, Florida, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Tech Support Specialist for a 6-month contract-to-hire position in Altamonte Springs, FL. As a member of our client's IT team, you will be the first point of contact for internal employees with IT-related issues.The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a...

  • Travel Cath Lab Tech

    4 weeks ago

    Altamonte Springs, United States Titan Medical Full time

    Job DescriptionJob DescriptionSpeciality: Cath Lab TechStart Date: 11/18/2024Shift: DayLength: 13 weeksHealth care professional needed for a Cath Lab Tech position in FL. Must have a minimum of 2 years experience as a Cath Lab Tech.We offer our clients the best in traveling medical professionals. The only way we can attract and maintain a good relationship...

  • Healthcare Support Specialist

    3 weeks ago

    Altamonte Springs, Florida, United States AdventHealth Full time

    Certified Nursing Assistant at AdventHealth Altamonte SpringsAs a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and support. Your dedication to the well-being of others will make a lasting impact on our patients and their families.We offer a competitive salary of $50,000 - $65,000 per year, depending on...

  • X-Ray Tech

    2 months ago

    Altamonte Springs, United States MD Now Full time

    Description This position is incentive eligible. New Hires may receive UP TO $3,500 Sign-On Bonus! The MDNow Urgent Care Clinic hours are Monday-Sunday 8am-8pm. You must have the flexibility to work during those hours.IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and...

  • CT Tech

    7 months ago

    Altamonte Springs, United States Platinum Healthcare Staffing Full time

    Job DescriptionJob DescriptionShift:  900-2130Requirements: Active FL License, ARRT Certificate, BLS from AHA, at least 1-year experience required, need to be biopsy trained, must be COVID vaccinated with boosterTasks and/or job description:Using computerized tomography equipment to capture diagnostic images of patient's internal organs and...

  • Sr Tech 1 IT Support Specialist

    2 months ago

    Lithia Springs, United States CONMED Corporation Full time

    The Sr Tech 1 IT Support Specialist is a key member in a Global IT support team in which they provide first level support of the day-to-day activities of users, perform system maintenance, documentation of systems and deployment of IT solutions. The technician will provide support for IT technology that will cover a wide array of competencies. Duties include...

  • Archaeological Field Specialist

    3 weeks ago

    Colorado Springs, Colorado, United States Tetra Tech Full time

    About the RoleTetra Tech is seeking a highly skilled Archaeological Field Specialist to join our team of experts in cultural resource management. As an Archaeological Field Specialist, you will be responsible for conducting archaeological monitoring activities, collecting field data, and collaborating with interdisciplinary teams to support Federal...

  • Emergency Vehicle Tech

    2 weeks ago

    Colorado Springs, United States Akima Support Operations Full time

    Position Summary: The Heavy Equipment Mechanic analyzes malfunctions and repairs, rebuilds and maintains power equipment, such as cranes, power shovels, scrapers, paving machines, motor graders, trench-digging machines, conveyors, bulldozers, dredges, pumps, compressors and pneumatic tools. This worker operates and inspects machines or equipment to diagnose...

  • Travel Radiology Tech

    1 week ago

    Glenwood Springs, United States Epic Travel Staffing Full time

    Travel Radiology Tech (Rad Tech) at Epic Travel Staffing summary: As a Travel Radiology Tech with Epic Travel Staffing, you will enjoy unparalleled recruiter support and excellent benefits while working on contract assignments in various locations. This position involves performing imaging procedures for patients while ensuring quality care and adhering...

  • Certified Nursing Professional

    3 weeks ago

    Altamonte Springs, Florida, United States AdventHealth Full time

    Nursing Assistant - CNA - AdventHealth Altamonte SpringsSeeking a skilled and compassionate Certified Nursing Assistant to join our team. As a member of our healthcare team, you will have the opportunity to deliver exceptional patient care and support while working collaboratively with our interdisciplinary team.A competitive salary of $50,000 - $65,000 per...

  • Clinical Support Tech I

    1 day ago

    Holly Springs, United States UNC Health Care Full time

    We are seeking a skilled and compassionate Clinical Support Tech I to join our team at UNC Health Care. In this role, you will play a vital part in delivering exceptional patient care and supporting the professional caregivers on our Med Surg unit.Job SummaryThis is a full-time opportunity for a motivated individual who is eager to develop their skills and...

  • Tech Opportunities Nationwide

    3 weeks ago

    Colorado Springs, Colorado, United States HelloTech Full time

    Unlock Your Potential as a Tech Support SpecialistHelloTech is a dynamic on-demand tech support platform that connects skilled technicians with customers nationwide. By partnering with us, you'll have the flexibility to set your own schedule and choose from a range of jobs tailored to your skill set.As a Tech Support Specialist, you'll provide on-site user...

  • X-Ray Tech

    1 month ago

    Altamonte Springs, Florida, 32701, Seminole County, FL, United States MD Now Part time

    Description This position is incentive eligible. New Hires may receive UP TO $3,500 Sign-On Bonus! The MDNow Urgent Care Clinic hours are Monday-Sunday 8am-8pm. You must have the flexibility to work during those hours.IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and...

  • Travel Cath Lab Tech

    3 weeks ago

    Glenwood Springs, United States Epic Travel Staffing Full time

    Travel Cath Lab Tech (Cardiac Tech) at Epic Travel Staffing summary: A Travel Cath Lab Tech specializes in providing cardiac catheterization services at various healthcare facilities across different states. This position offers competitive pay rates and comprehensive benefits, including medical, vision, and dental coverage starting from day one. Epic...

  • Travel Cath Lab Tech

    3 weeks ago

    Glenwood Springs, United States Epic Travel Staffing Full time

    Travel Cath Lab Tech (Cardiac Tech) at Epic Travel Staffing summary: A Travel Cath Lab Tech specializes in providing cardiac catheterization services at various healthcare facilities across different states. This position offers competitive pay rates and comprehensive benefits, including medical, vision, and dental coverage starting from day one. Epic...

  • Distinguished Oral Health Specialist

    3 weeks ago

    Altamonte Springs, Florida, United States Sage Dental Full time

    Sage Dental is a leading Dental Support Organization (DSO) in the Southeast, committed to growth and innovation. At Sage, people are at the core of everything we do. We are seeking dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team.What We OfferA competitive salary...

  • Travel Radiology Tech

    2 months ago

    Palm Springs, United States Epic Travel Staffing Full time

    Travel Radiology Tech - Epic Travel Staffing is hiring a Travel Radiology Tech - . We`ll be your ticket to the travel Rad Tech - job you`ll love with unparalleled recruiter support and industry-best benefits. Shift: Nights Length: 13 Start Date: 11/04/2024 Profession: Radiology Tech (Rad Tech) - () The Difference at Epic Travel Staffing: Day...

  • Warehouse Logistics Specialist

    6 days ago

    Lithia Springs, Georgia, United States PDS Tech Commercial Full time

    Job OverviewWe are seeking a skilled Material Handler to join our team in Lithia Springs, Georgia.This 6-month temporary-to-permanent role offers a competitive hourly rate of $20.00 and a schedule from Monday to Friday, 7:30am-4pm.ResponsibilitiesThe ideal candidate will possess excellent dexterity and have experience with:Forklift operationPallet Jack...

  • Oral Surgeon

    2 months ago

    Altamonte Springs, United States Sage Dental Full time

    Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next...

  • Certified Nursing Assistant

    1 month ago

    Altamonte Springs, United States AdventHealth Full time

    **Certified Nursing Assistant - CNA - AdventHealth** **All the benefits and perks you need for you and your family:** - Benefits from Day One - Paid Days Off from Day One - Student Loan Repayment Program - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and...