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Sales Support Specialist

3 months ago

Dublin, United States T-Cetra Full time

Location: 7240 Muirfield Dr., Dublin, Ohio

Full-time, Salary

Department: Sales, Internal

Reports to: Sales Manager

We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today

We are looking for a Sales Support Specialist to join our Sales department. The Sales Support Specialist will be responsible for outbound call campaigns, communicating concerns and answers internally and externally, analyzing data and collaborating. To be successful in this role you will need to have strong communication and sales skills, perseverance and creativity. Ultimately, you will help T-CETRA interact with its dealers and ensure they have what they need to be successful.

Responsibilities:

  • Outbound call campaigns.
  • Address issues with Vidapay that could be hindering dealers.
  • Communicate dealers needs and expectations to the appropriate team.
  • Conduct research to identify new opportunities.
  • Analyze consumer behavior data (Salesforce, CRM, HubSpot, Constant Contact, Google AdWords e.g.).
  • Collaborate with other teams and departments when outreach assistance is appropriate.
  • Report on data collected, conversion rates and other topics as assigned.
  • Develop, design and lead campaigns to completion.
  • Support and educate the dealer on products, troubleshoot when appropriate.
  • Additional responsibilities as assigned.
Minimum Requirements:
  • 1+ years of relevant work experience.
  • High school diploma or equivalent (Preferred)
  • 5% travel within assigned area.
  • Execute on area initiatives in a fast-paced environment.
  • Organization and time management skills, detail oriented.
  • Strong communication, interpersonal and sales skills.
  • Proven sales experience in a multi-store environment.
  • Ability to influence key decision makers.
  • Proficiency with CRM tools and expertise in Microsoft Word, Excel and PowerPoint.
  • Fluency in Spanish is a bonus
Why Should You Apply?
  • Paid Time Off
  • Comprehensive Medical, Vision and Dental
  • Matching 401k up to 4%
  • FMLA and Life Insurance
  • Tuition Reimbursement
  • Wellness Program
  • Employee Growth and Development Reimbursement Program
  • Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
  • Beautiful nearby walking paths and park
  • Fun, value centered work atmosphere
  • Flexible work environment


T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.