Customer Relations Specialist

3 weeks ago

Irvine, United States Royalty Exit Solutions Full time

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist/Client retention specialist. As a Customer Specialist, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

**Retention Specialist Responsibilities**:

- Welcoming new clients Our first communication w/ a new client is positive, and lays out the required documentation for moving forward. Focus on a call script that lays out expectations.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
- Preparing Customer files for legal review/ discourse w/ Clients and Legal team

In addition:

- Perform data entry to update customer records and maintain accurate information
- Maintain a high level of professionalism and adhere to phone etiquette standards

**Experience**:

- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent data entry skills with attention to detail
- Multilingual abilities are a plus

At our company, we value our employees and offer competitive benefits including:

- Competitive pay based on experience
- Comprehensive training program
- Opportunities for career advancement within the company

Pay: Up to $85,000.00 per year

**Benefits**:

- 401(k)
- Flexible schedule
- Paid time off

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Irvine, CA 92614 (preferred)

Ability to Relocate:

- Irvine, CA 92614: Relocate before starting work (required)

Work Location: In person

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