Lead Retail Sales Associate

2 weeks ago


Orlando, United States Asurion Full time

Posting Title: Lead Retail Sales Technician (Electronics Repair)

Job Title: UBIF Lead Technician (UBF1032)

Our Lead Retail Sales Technician role has big-time impact If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.

At uBreakiFix by Asurion, we dont just assist our customers with technical issues we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Starting Pay - $18.16, per hour + uncapped sales & repair incentive potential

  • Average incentive potential of $450/month & Top incentive potential of $2,200/month, based on performance

We take care of you (benefits/perks):

  • Competitive hourly and incentive-based pay
  • Generous medical, dental and vision benefits program
  • 401(K) retirement savings plan with employer match
  • Paid time off
  • Tuition reimbursement
  • Ongoing training to grow your skills

As a Lead Tech, heres what you can expect to do:

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.

  • Perform repairs on all devices
    • Enhance customer experience with our serve, solve, and sell method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Supervise, train and coach tech experts
  • Stand in as store manager when needed
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
  • Ensure all work orders (WOs) are addressed by end of day (EOD)
  • Oversee all buybacks and return material authorizations (RMAs)
  • Manage back of house (BOH) and ensure new processes and procedures are followed
  • Order and manage inventory
  • Ensure PPE supplies are ordered and utilized, and safety standards are met

Heres what youll bring to the team:

  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred)
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent
  • Proficient in Microsoft Office with an emphasis on Excel
  • Effective verbal and written communication skills
  • Customer service skills
  • Motivation to meet and exceed evolving key performance goals
  • Technical, problem-solving, and organizational talents
  • Ability to work flexible hours, including weekends and holidays
  • Reliability and flexibility in difficult situations
  • The ability to quickly adapt in an ever-changing environment

Get to know us:
As the worlds leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

RequiredPreferredJob Industries
  • Other


  • Orlando, United States Coca-Cola Company Full time

    We are currently seeking team members that have a passion for the Coca-Cola brand, enjoy interacting with others and want to work in a fun, upbeat environment with people from all over the world! Position Overview Retail Sales Leads serve as Brand Ambassadors for The Coca-Cola Company by providing impeccable guest service, salesmanship and leadership to...


  • Orlando, United States The UPS Store 4365 Full time

    We are looking for an experienced Retail Sales Associate to provide excellent customer service to all retail customers by receiving and processing packages for courier shipment, as well as operating copiers, fax machines, binding equipment, laminating machines and point-of-service devices. The associate will need to provide accurate information on our array...


  • Orlando, United States First Cash Financial Services, Inc. Full time

    We are currently looking for the right Full-Time Retail Sales Associate to join our Team! Are you ready to take back your early mornings and late nights on weeknights AND WEEKENDS? Our Retail Sales Associate working hours provide a real work-life balance! Our store is open: 8:00AM - 6:30PM Monday thru Friday; 8:00AM - 6:30PM on Saturday and 11:00AM - 5:30PM...


  • Orlando, United States Cash America Full time

    Description Position at Cash America Pawn We are currently looking for the right Full-Time Retail Sales Associate to join our Team! Are you ready to take back your early mornings and late nights on weeknights AND WEEKENDS? Our Retail Sales Associate working hours provide a real work-life balance! Our store is open: 8:00AM - 6:30PM Monday thru Friday; 8:00AM...

  • Sales Lead

    1 day ago


    Orlando, Florida, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer...

  • Sales Lead

    3 days ago


    Orlando, Florida, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...


  • Orlando, United States The UPS Store 6428 Full time

    **Responsibilities** - Greet and direct customers - Provide accurate information (e.g. product features, pricing and after-sales services) - Answer customers’ questions about specific products/services - Conduct price and feature comparisons to facilitate purchasing - Cross-sell products - Ensure racks are fully stocked - Manage returns of merchandise -...


  • Orlando, United States Star Anise Ventures Inc Full time

    Job DescriptionJob DescriptionPositionOur Retail Sales Associates play a vital role in our mission of “Creating & Sharing the Experience of a More Flavorful Life.” Every guest interaction is an opportunity to deliver an engaging and flavorful experience, many of whom are visiting us for the first time! The Spice & Tea Exchange® of Disney Springs prides...


  • ORLANDO, United States CROCS Full time

    Overview As a Sales Associate, you will have the opportunity to deliver exceptional experiences and provide world-class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside...


  • Orlando, United States FirstCash Full time

    Description Position at Cash America Pawn We are currently looking for the right  Full-Time Retail Sales Associate    to join our Team! Are you ready to take back your early mornings and late nights on weeknights AND WEEKENDS? Our Retail Sales Associate working hours provide a real work-life balance!  Our store is open: 9:00AM - 6:00PM...


  • Orlando, United States Crocs Full time

    Overview As a Sales Associate, you will have the opportunity to deliver exceptional experiences and provide world-class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the...


  • ORLANDO, United States H&M Full time

    Job Description About the Role At H&M, as a Retail Sales Associate you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store's sales and profit.  As a Retail Sales Associate, you will always...


  • Orlando, United States emmanuel menswear Full time

    Job DescriptionJob DescriptionWe are seeking a Retail Sales Associate to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue. You will be required to offer personalized VIP customer service to all of our customers, provide fashion tips and put...

  • Sales Associate

    4 days ago


    Orlando, Florida, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a...


  • Orlando, United States emmanuel menswear Full time

    Job DescriptionJob DescriptionWe are seeking a Retail Sales Associate to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue.Responsibilities:Welcome and identify customer needsExplain products and services to customersMonitor inventory to ensure...

  • PT Sales Associate

    3 days ago


    Orlando, United States Ascena Retail Group Full time

    About usAnn Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to...


  • Orlando, United States Staples Full time

    Job DescriptionAs a Print Associate, you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. You'll provide exceptional customer service and solutions to customers print needs to produce professionally finished products using the print and production equipment (training provided).Get great...

  • Sales Associate

    4 days ago


    Orlando, United States 7-Eleven Full time

    We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly...

  • SAS in Walmart

    5 days ago


    Orlando, United States SAS Retail Services Full time

    Why us? SAS Retail Services is part of the largest retail services company in the US, working with major consumer brands in Walmart stores in your area. We display it, we move it, and we track it! Start building your career working with amazing people. Our on-the-job training will build your skills in category resets and product placement. If you like the...

  • Sales Lead

    4 days ago


    Orlando, Florida, United States Chico's FAS Full time

    Sales Lead - PTWe are customer obsessed, innovative, and have the best culture in retail. Join our team todayPOSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer...