Business Operations

3 weeks ago

San Francisco, United States PIER Full time
About Us

At Pier, our mission is to improve credit access for Americans by enabling the next generation of credit providers. We're building "Stripe for Credit" -- Our API is the fastest and simplest way for companies to launch & manage loan, line of credit and other credit programs, in compliance with applicable state and federal laws.

We recently raised an oversubscribed round and have been adding 6-figure ARRs every single month. 🚀🚀🚀

As the 1st Business Operations Generalist at Pier, you will play a critical role in establishing the operational foundation of our company, ensuring efficient and customer-centric operations while maintaining compliance. You will work directly with our co-founders and drive strategic projects and initiatives for the company.

Your Primary Responsibilities Will Be:
  • Assist in day-to-day credit and fintech operations related to our B2B SaaS API product, ensuring seamless integration and functionality for our customers.
  • Develop and optimize operational processes tailored to our product, ensuring efficiency, accuracy, and adherence to regulatory requirements in the credit and fintech space.
  • Collaborate closely with cross-functional teams to gather and analyze data, providing insights to support decision-making and process improvements.
  • Assist in managing relationships with business customers and vendors, ensuring effective collaboration and service delivery.
  • Support customer interactions and inquiries, providing excellent service and escalating issues as needed.
  • Conduct data analysis and reporting to monitor key operational metrics, identify trends and provide insights to support decision making and product enhancements
  • Work closely with the compliance and engineering teams to prioritize and implement customer-driven improvements and new features.
  • Participate in strategic planning initiatives, working closely with the founder to set goals, develop operational strategies, and execute plans within the credit and fintech space
  • Ensure compliance with credit and lending regulations, including but not limited to consumer lending, business lending, fair lending practices, credit reporting, privacy laws and other industry-specific requirements.
  • Oversee projects related to system integrations, API enhancements, and new product integrations with customers and end-users
  • Foster a collaborative and cohesive work environment, effectively communicating and collaborating with cross-functional teams, including sales, marketing, and customer success.
  • Demonstrate a start-up mindset, being adaptable, resourceful, and proactive in problem-solving within the credit and fintech space.
Qualifications and Experience:
  • Bachelor's degree in Business, Finance, Computer Science, or a related field.
  • 2-3 years of relevant work experiences, preferably in a early-stage fintech startup, business operations or management consulting role
  • Strong analytical skills, with the ability to gather, analyze, and interpret data effectively.
  • Proficiency in using tools such as Excel, data visualization software, SQL or CRM systems for data analysis and reporting
  • Excellent organizational and time management skills, with a keen attention to detail.
  • Strong interpersonal and collaboration skills, with the ability to effectively communicate and work with internal teams and external business customers.
  • Experience working with business customers, providing support, managing relationships, and gathering feedback for product improvements.
  • A proactive mindset, with the ability to take ownership of tasks and seek opportunities for process improvement.
  • Adaptability, flexibility and willingness to learn and take on new challenges in a fast-paced startup environment.
  • Strong understanding of credit and fintech operations, particularly related to APIs and Saas products is a plus
Our Cultures and Values:
  • Customer Obsession: Obsessed with our customers’ and their end-users’ pain points. Everyone is customer service and customer support. We believe that amazing products stem from deep-rooted understanding of customer pains and building solutions to address them.
  • High velocity: thrive in high-velocity environments where you learn fast, operate light-speed and execute with a very high bar & with bias towards actions. Be hungry, curious and continue to push the limits. It’s less about where you’re at, more about where you can be & how fast you can get there
  • Empathy factor: Empathizing with those around you, whether it’d be customers, partners, teammates or others. Have genuine interests in the lives of others and how what we do can affect everyone around us.
  • Entrepreneurial mindset: founder-mentality, crave ownership and high accountability. Embrace chaos and be comfortable with uncertainty and ambiguity.
  • Transparency: no BS, no politics. We’re extremely flat, tight-knit. Always embrace clarity and transparency.

  • Business operations manager

    4 weeks ago

    San Francisco, United States Randstad Full time

    Are you ready to make an impact at the forefront of technological innovation? Our client, a leader in reshaping industries and connecting communities through cutting-edge advancements in networking, security, collaboration, and cloud management, is looking for a Remote Business Operations Manager to join their dynamic team on a contract basis. As a Business...

  • Business Operations Director

    2 weeks ago

    San Francisco, California, United States Genmo Full time

    We are seeking a highly skilled and detail-oriented Business Operations Lead to join our team at Genmo, a research lab dedicated to building open, state-of-the-art models for video generation.Job DescriptionWe are looking for a talented individual to drive growth and ensure the seamless execution of projects across the company. As one of our first business...

  • Account Executive

    2 weeks ago

    San Francisco, California, United States Astound Broadband Business Solutions Full time

    Astound Broadband offers a rewarding career opportunity for an experienced Strategic Account Executive to join our team in driving business growth and providing exceptional customer service.About Astound Broadband:We are a leading telecommunications provider in the United States, delivering cutting-edge technology and communications services. Our mission is...

  • Marketing Strategy Innovation Manager

    3 weeks ago

    San Marcos, California, United States VE Business Operations Full time

    We are currently seeking a highly skilled Marketing Strategy Consultant to join our team at VE Business Operations.The successful candidate will have a degree in Marketing, Communications, or Advertising and 1-3 years of experience in Marketing, Strategy Coordination, Sales, Promotions, Branding, or Advertising.Responsibilities include learning marketing and...

  • Business Operations Coordinator

    2 weeks ago

    San Francisco, California, United States LHH Recruitment Solutions Full time

    We are seeking a highly organized and proactive Business Operations Coordinator to oversee the day-to-day operations of our San Francisco office. This role involves managing office logistics, supporting employee onboarding, and fostering a collaborative environment.The ideal candidate is a strong project manager with exceptional organizational and...

  • Business Operations Specialist

    7 days ago

    San Francisco, California, United States CBRE Full time

    Job OverviewWe are seeking a highly skilled Business Operations Specialist to join our team at CBRE. As a key member of our operations team, you will play a critical role in supporting the execution of commercial real estate transaction activities and financial reporting for a defined portfolio of commercial properties on behalf of our clients.

  • Business Operations Manager

    1 month ago

    san francisco, United States Seel Full time

    About Us:Seel is unlocking e-commerce GMV as the world’s largest insurable assets, so that every order is refundable for buyers yet final sale for sellers. Seel is trusted by 3,000+ merchant customers, from starting DTC brands to multi-billion dollar marketplaces. We’re headquartered in San Francisco and backed tier 1 Fintech investors like Lightspeed...

  • Business Operations Manager

    1 month ago

    san francisco, United States Seel Full time

    About Us:Seel is unlocking e-commerce GMV as the world’s largest insurable assets, so that every order is refundable for buyers yet final sale for sellers. Seel is trusted by 3,000+ merchant customers, from starting DTC brands to multi-billion dollar marketplaces. We’re headquartered in San Francisco and backed tier 1 Fintech investors like Lightspeed...

  • Business Operations Manager

    1 month ago

    San Francisco, United States Seel Full time

    About Us:Seel is unlocking e-commerce GMV as the world’s largest insurable assets, so that every order is refundable for buyers yet final sale for sellers. Seel is trusted by 3,000+ merchant customers, from starting DTC brands to multi-billion dollar marketplaces. We’re headquartered in San Francisco and backed tier 1 Fintech investors like Lightspeed...

  • Business Operations Specialist

    2 weeks ago

    San Francisco, California, United States Saxon Global Full time

    Business Operations SpecialistWe are seeking a skilled Business Operations Specialist to contribute to and help with development of informatics systems in Development Sciences Informatics (DevSci Informatics). The candidate will perform business analysis tasks as a member of the Informatics Systems team, to support software development efforts. In the...

  • Business Operations Coordinator

    2 weeks ago

    San Francisco, California, United States Platphorm Full time

    Are you a highly organized and detail-oriented professional looking for a part-time administrative role? We're seeking a skilled Business Operations Coordinator to join our team at Platphorm, LLC.About the RoleThis is a remote position with occasional visits to our San Francisco office. The ideal candidate will have 3 years of experience as an Administrative...

  • Founding Business Operations Lead

    3 weeks ago

    San Francisco, United States Mach9 Robotics Inc Full time

    About Mach9 Mach9 is at the forefront of leveraging advanced machine learning and computer vision techniques to transform raw geospatial data into actionable insights to help civil engineers build and maintain infrastructure globally. Our first product , Mach9 Digital Surveyor, helps surveyors automatically extract features from large-scale imagery and 3D...

  • Founding Business Operations Director

    2 days ago

    San Francisco, California, United States Anon Full time

    In this senior-level position, you'll lead business operations and strategy, leveraging your analytical prowess to inform data-driven decisions. With a focus on scalability, you'll develop and implement processes that enhance operational efficiency and support the growth of critical business functions. Collaborating closely with the co-founders, you'll...

  • Founding Business Operations Lead

    3 weeks ago

    San Francisco, United States Mach9 Robotics Inc Full time

    About Mach9 Mach9 is at the forefront of leveraging advanced machine learning and computer vision techniques to transform raw geospatial data into actionable insights to help civil engineers build and maintain infrastructure globally. Our first product, Mach9 Digital Surveyor, helps surveyors automatically extract features from large-scale imagery and 3D...

  • Director of Business Development

    1 month ago

    San Francisco, United States The ICA Group, LLC Full time

    Job Announcement: Director of Business Development & Operations Description: The ICA Group seeks a dynamic and experienced Director of Business Development and Operations to lead the development and growth of a new, fledgling network of worker-owned, immigrant-led, micro home care agencies in California operating under a shared brand identity and with a...

  • Business Operations Associate

    2 months ago

    san francisco, United States ManageXR Full time

    What you’ll do:As our Business Operations Associate, you’ll be responsible for a wide variety of operational initiatives to help us run the business, including:Accounts Receivable. Track/process subscriptions, invoices, and payments for non-automated billing flows. Ensure that customers receive and are able to process invoices correctly. Support...

  • Business Operations Associate

    3 months ago

    san francisco, United States ManageXR Full time

    What you’ll do:As our Business Operations Associate, you’ll be responsible for a wide variety of operational initiatives to help us run the business, including:Accounts Receivable. Track/process subscriptions, invoices, and payments for non-automated billing flows. Ensure that customers receive and are able to process invoices correctly. Support...

  • Business Operations Associate

    3 months ago

    San Francisco, United States ManageXR Full time

    What you’ll do:As our Business Operations Associate, you’ll be responsible for a wide variety of operational initiatives to help us run the business, including:Accounts Receivable. Track/process subscriptions, invoices, and payments for non-automated billing flows. Ensure that customers receive and are able to process invoices correctly. Support...

  • Highly Motivated Marketing Representative

    3 weeks ago

    San Marcos, California, United States VE Business Operations Full time

    At VE Business Operations, we are expanding our Marketing and Sales Team to meet the growing demands of our clients. We offer a competitive salary range of $55,000 - $75,000 annually for this position.Job OverviewWe are seeking a highly motivated Marketing Representative to join our team in Temecula. As a member of our Marketing and Sales Team, you will work...

  • Business Operations Coordinator

    3 weeks ago

    San Francisco, California, United States Pacific Office Automation, Inc. Full time

    We are seeking a highly organized and efficient Business Operations Coordinator to join our team at Pacific Office Automation, Inc. in West Valley City.About the Role:This is a full-time position with an estimated annual salary of $45,000 - $60,000 based on industry standards and location.The ideal candidate will have excellent multitasking skills, be able...