Installation and Network Coordinator II

3 weeks ago

Cleveland, United States WELBILT FSG US HOLDING LLC Full time

We are KitchenCare and we provide aftermarket support to our many brands. We work together as a team by empowering you and rewarding success.

As a Installation and Network Coordinator II, you will assure we have FAS network coverage available for all installations, start ups and dispatches. You will monitor the performance of our FAS network and report on their KPI achievement. You will also provide a high level of follow up and customer service for key accounts including programs and rollouts as needed

Reporting directly to the VP KitchenCare, this position will be based out of one of our locations throughout the US or may work remotely from the US.

MAJOR ACCOUNTABILITY:

Provide a high level of aftermarket Customer Service for key accounts.
Work closely with Management, Customer Service and Sales to resolve issues as they arise in the field.
Maintain contracts for FAS network.
Monitor performance level of FAS network.

KEY TASKS & RESPONSIBILITIES:

Monitor performance of our FAS network and set up reports as needed.
Work closely with Network Manager to assure high level of FAS coverage across US.
Provide a high level of follow up and customer service as needed for key accounts.
Maintain contracts for our FAS network.

EDUCATION & EXPERIENCE:

Bachelor's Degree in Electrical/Technical/Engineering or relevant field; with a minimum of one year experience in HVAC or Commercial Kitchen repair industry is preferred.
Will consider a minimum of 9 years' experience in HVAC or Commercial Kitchen repair industry in lieu of degree.
HVAC certification is a plus.

SKILLS & ABILITIES:

Demonstrated problem-solving skills.
Work effectively with all levels of management and staff and internal/external service technicians.
Must have strong organizational and interpersonal communication skills.
Knowledge of company products is preferred.
Excellent working knowledge of MS Office.
Must be able to travel up to 10% of the time.
Ability to communicate well and with tact verbally and in writing.
Must be able to stand/walk/sit in an office environment for extended periods.
High level of customer service skills is a must.
Must be able to work after-hours or weekends, as needed. Not a frequent requirement.

OUR BENEFITS:

We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage

Healthcare (medical, dental, vision)

401(k) savings plan

Wellness Program

Supplemental Health Plans

Employee Assistance Program

Training and Development

Tuition Assistance

Holiday Pay opportunities

Employee discounts

Paid Time Off (PTO)

On-the-job training and skills development

Basic Life Insurance

Leave Program

Employee Events and more

For more information about KitchenCare, visit

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

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