Home Care Administrative Support Specialist

2 weeks ago

Orange, United States Constellation Health Service Full time

Home Care Administrative Support Specialist

Summary:

The Home Care Administrative Support Specialist plays a critical role in supporting the daily operations of the home health clinical teams. This position is responsible for coordinating administrative tasks, managing clinician schedules, triaging calls, and ensuring timely communication across the team. The role requires strong customer service and organizational skills, attention to detail, and the ability to prioritize tasks effectively in a fast-paced healthcare environment.

Responsibilities:

  • Attend interdisciplinary team (IDT) meetings for each home health team.
  • Assign Case Managers and IDT team members as needed.
  • Triage incoming touch calls for clinical issues and escalate to the LPN or Supervisor when necessary.
  • Manage and update clinician schedules, including PTO requests and calendar coordination.
  • Aggregate per diem coverage for all clinical disciplines and track accordingly.
  • Coordinate and send out the daily schedule email to clinicians.
  • Create and distribute the weekend coverage email.
  • Maintain productivity tracking spreadsheets, including metrics such as miles, shadow points, and meeting points.
  • Confirm daily visit completion and track productivity for all clinical disciplines.
  • Manage the task list within the EMR (MatrixCare) in collaboration with LPN clinical team assistants.
  • Distribute daily admission and discharge reports (KPP Email).
  • Log projection sheets and update related reports in MatrixCare for supervisors.
  • Create and manage productivity and operational reports in MatrixCare.
  • Monitor and track key performance metrics for the clinical team.
  • Coordinate scheduling coverage for team assistants as needed.
  • Provide weekend and holiday rotation coverage when required.
Qualifications:
  • High school diploma or equivalent required; Associate's degree preferred.
  • 2+ years of administrative support experience, preferably in a healthcare or home health setting.
  • Familiarity with EMR systems (MatrixCare experience a plus).
  • Excellent customer service, organizational and time-management skills.
  • Strong written and verbal communication abilities.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
  • Ability to triage clinical calls and escalate appropriately.
  • Detail-oriented with the ability to manage multiple tasks.
  • Strong problem-solving and critical-thinking skills.
  • Ability to work effectively in a fast-paced team environment.
What We Offer:
  • Competitive compensation and a comprehensive benefits package that includes 401(k), mileage reimbursement, health insurance and PTO (must meet minimum requirements to be eligible for benefits)
  • Opportunities for professional development and training to advance your career.
  • A supportive and collaborative work environment that values compassion and empathy.
  • The satisfaction of making a profound difference in the lives of patients and their families.
Why Constellation?
  • Family-Centered Culture: At Constellation, we treat our team members like family. We understand that exceptional patient care starts with a happy and supported workforce.
  • Recognition as a Great Place to Work: We've been certified as a Great Place to Work for six consecutive years, from 2018 to 2023. We're also honored to be among the Top 25 Places to Work for in Healthcare in the US.

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