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Field Operations Supervisor

2 months ago

Lakeville, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
MetroNet has an immediate opening for an energetic; customer focused Field Operations Supervisor

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.

We're looking for tech-savvy, innovative thinkers to join our team and help us create what's next

What is in it for you?

Competitive total compensation package
80% of Medical premiums paid for by company
Company paid Disability and Life insurance
401(k) company match and 100% vested on day 1
Discounted MetroNet service in our serviceable area
Company paid logo attire/uniform
Company vehicle and fuel card
Cell phone allowance
Tuition paid assistance in our Techsellence Program
Opportunities for advancement
Locally owned, friendly, fun atmosphere

Job Summary:

Position is responsible for managing all MetroNet outside field operations in the assigned geographic area ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair. The Field Operations Supervisor also supports the video engineering and facilities engineering departments with hub site maintenance activities.

What you will be doing:

Oversee the selection, hiring, and career development of all field technicians
Help establish and maintain a standard for equipping technicians with tools and test sets
Manage the company tools and test set inventory and quickly address 'loss' issues
Help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency
Manage workplace safety and provide safety training to employees as required
Manage both the productivity and quality of work down to the individual employee level
Assure that all technicians exhibit a 'customer friendly' attitude promoting MetroNet's commitment "to serve with passion" and deliver an excellent customer experience.
Monitor quality control of installation work - conducts on-site QC surveys for compliance with MetroNet installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reports
Resolve customer complaints - investigates service and damage complaints and takes appropriate action to resolve the complaint
Procure and coordinate installation activities of contractors as needed to meet work flow requirements
Develop and maintain a district out-of-hours call out schedule
Provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
Assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout.
Support the monitoring and maintenance of all hub site electronics and peripheral systems
Assist with troubleshooting equipment failures and service affecting problems
Rapidly respond to any security or equipment alarms
Support Outside Plant with repair and maintenance activities
Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
Provide assistance as needed with OSP repair and restoration activities.
Review all underground plant locate requests for MetroNet facilities and ensures accurate locating of subject facilities are completed timely.
Ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities
Keep up-to-date with FCC and other regulatory requirements and standards
Support storefront manager with local utility relations
Knowledge of cable franchise management
Knowledge of economic development
Public safety relations
Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following:
Manage personal and vehicle safety
Provide productivity and work quality
Maintain punctual attendance
Manage vehicle inventory, tools, test set utilization
The associate may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Additional Qualifications/Responsibilities

What You Need For This Position:

Proven outside plant construction knowledge
Prior hands-on experience with the installation and maintenance of customer inside wire
To support field personnel in 2nd tier technical support circumstances, the ability to use a spectrum analyzer ,OTDR, and other fault diagnosis tools
Ability to utilize Microsoft Word, Excel, and PowerPoint
Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails
Ability to keep commitments to customers, suppliers, and other team members
An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion.