Product Application Specialist Trainee

1 month ago

Muncie, United States Muncie Power Products Full time

At Muncie Power, our products play a critical role in our society by powering the vehicles that develop key infrastructure, putting out dangerous fires, fixing the power lines that power our homes, and hauling away our garbage.

Every team member at Muncie Power understands how important the success of our customers is to their communities. And that inherent value is carried throughout each team to ensure we’re providing the best for our customers.

WHAT YOU’LL DO

As a product application specialist trainee, you will provide technical help and troubleshooting assistance to the customer service department and customers.

  • Provide customers with general technical information and system troubleshooting
  • Assist with the design of mechanical and hydraulic systems
  • Assist in proofreading documents and bills of materials, including proactive review of current manuals
  • Provide customers with specific plumbing/hydraulic diagrams when requested for installation
  • Assist product managers and application engineers with application problems as required
  • Assist in technical training as requested
  • Assist in leading small group training with customer service managers as needed
  • Assist mentoring customer service managers
  • Assist in maintaining, organizing, and updating the wiring harness training room
  • Assist in recording document change request activities
  • Provide monthly wrap-up report on activities and key support categories
YOUR EXPERIENCES & SKILLS
  • High school diploma or equivalent (GED) required
  • Hydraulics and pneumatics diploma or associate’s degree in hydraulic technology preferred
  • Bachelor's degree in design, mechanical, or industrial engineering or other applicable engineering or technical degree preferred
  • Possess a basic understanding of automotive electrical systems
  • Computer literate with experience in MS Office (Word, Excel, Access, and PowerPoint) and CAD software (AutoCAD, Pro-E, SOLIDWORKS, or related 3D CAD experience is a plus)
  • One (1) to three (3) years of experience with hydraulic and/or pneumatic components and systems preferred
  • Ability to communicate effectively, both orally and in writing
  • Self-motivated with a strong desire to succeed
  • Must be willing to travel on occasion
  • Ability to work well with others
  • A good mechanical aptitude and knowledge of trucks and truck systems
  • Ability to speak Spanish at a conversational proficiency level preferred
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations a plus
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups or managers, clients, customers, and the general public
BENEFITS
  • Medical, dental, and vision insurance, and zero card
  • Life, death, dismemberment, and dependent insurances
  • Prescription drug programs
  • Telehealth
  • Short-term and long-term disability, and flexible leaves of absence
  • Employee assistance programs
  • 401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
  • 3 weeks of paid time off
  • 9 paid holidays
  • Certified wellness leader


LOCATION: Muncie, IN

DEPARTMENT: Product

WORK ENVIRONMENT: Office

REPORTS TO: Manager of System Design & Field Support

SHIFT TYPE: Monday–Friday (5-8s)

WORKPLACE ARRANGEMENT: On-site

SUPERVISES: N/A

SALARY GRADE: 14

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Muncie Power Products is an Equal Opportunity Employer.

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