Automotive Service BDC Representative

4 weeks ago

Hicksville, United States Westbury Jeep Chrysler Dodge Full time
Grand Prix Subaru is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.

At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Click Link below to learn more about our group and dealership –

VIP Automotive Group
Grand Prix Subaru

BDC Service Representative
Full-Time Opportunity: 5 Day Work Week
Monday – Friday

Job Description & Duties:
Addresses online inquiries from consumers, ensuring the dealership achieves its highest profit potential on Internet sales, adhering to dealership standards.
  • Effectively communicates with customers and prospects using their preferred method, whether it's phone or email.
  • Possesses comprehensive knowledge of all dealership products and services.
  • Guides customers to relevant product information resources, including online sources.
  • Assists customers in the selection process.
  • Understands the mindset of customers and employs strategies to encourage them to visit the service center for a proper vehicle service/maintaince/repair and to finalize the transaction.
  • Regularly checks and promptly responds to emails and inquiries, ensuring timely delivery of messages to other departments and notifying customers of forwarded messages.
  • Answer incoming service appointment calls.
  • Make outbound cold calls for various marketing points (ex: NYS Inspection, first service, Recalls, next service, missed appointments)
  • Make out bound appointment confirmation calls.
  • Make CSI follow up calls.
  • Assist with main desk coverage when required.
Qualifications:

Manufacturer Training
Product knowledge

To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Salary:
$18.00 per hour plus Bonus Plan

Benefits Include:
  • Medical and Dental Insurance
  • 401(k) Retirement Plan
  • Employee Discounts on Vehicle Purchases, Parts, and Service
  • Paid Time Off
  • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
  • Comprehensive Employee Recognition Programs
  • Opportunities for Career Advancement
  • Professional Development Assistance
  • Retirement Plan

Schedule:
Monday to Friday

Supplemental Pay Types:
Bonus Plan

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