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Account Coordinator
1 month ago
- Assist Hiring Managers and Staffing Suppliers during all stages of the contingent labor hiring and engagement process including but not limited to: creating job postings, resume review and delivery, interview scheduling, onboarding, worker assignment management, invoicing and off boarding
- Receive and create new requisition requests using client VMS tool ensuring accuracy of electronic records and fields (e.g. manager, department, cost center)
- Assist Associates with onboarding
- Monitor and update temporary worker assignment start/end dates and engagement details to confirm information is accurate and up to date in client VMS and Atrium’s system of record
- Participate in Client calls related to various Program engagement requests including but not limited to: Temporary Worker onboarding, new engagement requests, supplier onboarding, etc.
- Communicate with Staffing Suppliers to review Client requisitions, provide ongoing feedback, ensure Program engagement/adherence and execution of necessary onboarding tasks
- Responds and answers all correspondence in a timely manner/according to Program SLA’s
- Interact and coordinate with the MSP Account Manager and internal team frequently to communicate questions and provide updates on current requisition activity
- Troubleshoot and help to solve any onboarding related concerns or billing discrepancies with assistance from MSP Account Manger
- Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
- Participate in Program planning and attend weekly and monthly client and Staffing Supplier status calls
- Other projects or tasks as directed by your manager
- Role consists of 100% account administration
- Experience: 1+ years of work experience
- Communication: can clearly articulate how to complete onboarding tasks and can effectively liaison with managers and associates
- Empathy: understand how difficult the onboarding process can be and steps into the associate's shoes and show you care
- Curiosity: understand the client/associate with effective questioning and listening. You are genuinely interested in helping
- Teacher: love sharing insight and knowledge and are patient and thoughtful when educating
- Goal Oriented: excited for new challenges and work hard to achieve ambitious goals
- Growth: very receptive to feedback and use it to improve rapidly
- Delight: constantly think about making client/candidates happy and always go the extra mile
- Problem Solver: adept at spotting issues and quickly suggest solutions
- Diligence: thorough, meticulous, and have astonishing attention to detail
- Positivity: warm, upbeat, and energizing and will brighten anyone’s day
- Ability to sit for extended periods of time
- Bachelor’s degree is required
- Atrium Care package available, upon eligibility (PTO, Health Benefits, Health Savings Account, Flexible Spending Accounts, Pet Insurance, Paid Holidays, 401k, Commuter Benefit Program)
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