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Receptionist
4 months ago
Medical, Dental, and Vision Insurance Cancer plan.
401(k) retirement plan with matching Accident plan.
Paid time off (PTO) program Critical life events plan.
Tuition and certification reimbursement Employee Assistance Program (EAP).
Group Term Life Insurance and AD&D Free parking at all locations.
Short term and Long term disability Mileage reimbursement for company travel.
Un-reimbursed medical and dependent care.
POSITION SUMMARY: The Receptionist is responsible for providing front line customer service in person and by phone to refer customers to the appropriate office or staff, and to perform other administrative duties related to the front desk and the organization.
QUALIFICATIONS:
Education: High School graduate or equivalent.
Experience: A minimum of one (1) year experience of receptionist work with a multi line phone system; experience completing administrative duties; healthcare experience preferred.
Additional requirements: May be required to work some flexible hours and occasional overtime.
PRIMARY RESPONSIBILITIES:
1. Provides customer service for all internal and external contacts, either by phone or in person.
2. Serves as the main telephone receptionist with multiple phone lines.
3. Greets people as they enter the agency, answers general information questions, directs visitors, and delivers messages. Checks in visitors according to current procedures.
4. Receives, dates, and distributes incoming mail according to current procedures. Distributes mail after all money received is logged in and the accounting process is complete.
5. Keeps the reception lobby and desk area clean and orderly.
6. Supports the organization with administrative services as needed. Such duties may include:
• Copying
• Mailings, stuffing envelopes, outgoing payables checks
• Works with multiple computer programs such as e-mail, word processing and spreadsheet type applications (i.e. Microsoft applications, electronic medical records)
• Other similar administrative duties
7. Serves as the check-in contact for evacuation and shelter-in-place drills/emergencies. Maintains the visitor list and emergency sign in sheet during both types of drills/emergencies.
8. Maintains strict confidentiality at all times.
9. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation.
10. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision.
11. Adheres to all organizational and departmental policies and procedures.
12. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
13. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate.
COMPETENCIES, KNOWLEDGE, SKILLS AND ABILITIES
THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITY REQUIRED FOR THIS POSITION.
1. Ability to communicate effectively both orally and in writing with co-workers, volunteers and other customers.
2. Working knowledge of basic computer software applications (such as e-mail, word processing and spreadsheet type applications).
3. Skill in organizing and prioritizing workloads to meet deadlines.
4. Ability to follow basic safety policies and procedures.
5. Ability to work as a team player.
6. Ability to use good judgment, maintain confidentiality of information and meet HIPAA guidelines.
7. Knowledge and acceptance of hospice philosophy and principles of care.
8. Ability to multi-task and work in a fast paced environment efficiently.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDS:
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT AND OTHER WORK AIDS AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.
1. Telephone and operator console or digital screen
2. Computer
3. Fax machine
4. Postage Meter
5. Other basic office equipment
Performs the above listed functions while regularly working with confidential and/or proprietary Arkansas Hospice and patient information, including but not limited to patient medical records, current or former employee information, Arkansas Hospice records, and other information that the employee regularly uses to perform job functions.
