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Medical Assistant

2 months ago

Bristol, United States BRISTOL HOSPITAL GROUP Full time
Job Details

Job Location
BHMG Medical Care Center - Bristol, CT

Position Type
Full Time

Job Shift
1st Shift (Days)

Description

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health and the Medical Group your choice.

Performs a wide variety of cross-coverage duties to provide clerical and/or clinical support to physician practices including but not limited to patient reception, flow and care. Maintains patient electronic records and insures adequate office and medical supplies for assigned areas. Explains policy and procedure and routes patient information. Answers phone calls and assesses as necessary. Works closely with Centralized Appointment Scheduling to assure patient levels are maximized. Provides clinical support as assigned under the direction of the Medical providers.

Full - Time (40 hours)

Medical Office Setting

Monday-Friday, Day-Shift (with 1-2 early evening shifts required weekly until 6pm)

Occasional travel to Satellite Office locations as required.

Assists With Patient Care and Maintains Clinical Areas
  • Delivers excellent on-site care and customer service for patients/families under Medical Provider direction
  • Assists in the delivery of patient care such as the application of Cardiac Monitors, EKG, blood pressure monitoring.
  • Proficiency in tracking, recording and communicating PT/INR lab results to patients is required. Familiarity with home INR testing systems is preferred.
  • Assures callbacks to patients under medical direction are in accordance with protocol
  • Responsible for restocking exam rooms as necessary with instruments and medical supplies
  • Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary
  • Monitors and arranges for proper disposal of lab and medical waste/supplies
  • Performs quality controls and maintains records for lab equipment/refrigerators
Collects Patient Data and Materials When Working in Clinical Capacity
  • Obtains health history and base line patient data from patients
  • Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test
  • Collects urine and blood samples in accordance with established protocols
  • Uses discretion in disseminating patient information to outside sources
  • Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure
  • Reviews patient record for completeness prior to visit
  • Provides entries to patient records as necessary in preparation for provider review
  • Monitors the return of lab/test results. Assures all results requested are complete and available for provider review
  • Acts as a liaison between medical practice, support services and other clinical departments.
Ensures Specialist Authorization and Certifications Are Completed For All Visits
  • Responsible for obtaining all authorizations for the specialist within 24 hours of the visit
  • Accurately documents all authorization data in system
  • Identifies "carved out" insurance benefits on a case by case basis and documents accordingly
  • Effectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the provider
  • Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager
Performs Administrative Support Duties:
  • Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system
  • Appropriately schedules appointments in the Practice Management System (PMS)/EMR
  • Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment
  • Assists Office Manager with projects and requests
  • Compliant with company/financial policy and procedure
  • Maintains reception area and work space in a neat, clean order
Processes Patient Payments Daily
  • Collects co-pays, self-pay and past due balances at time of service with a 98% collection rate
  • Posts and close the batch for the day
  • Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day


Qualifications

Educational / Minimum Requirements:

High School Graduate required.

Completion of an accredited course of training in Medical Assisting and at least 1 year of direct patient care experience in an outpatient Cardiology office, clinic or hospital-setting is preferred.

CMA/RMA preferred.

Current CPR/BLS certification is required prior to employment.

State/Federal Mandated Licensure or Certification Requirements:

Must possess current CPR/BLS certification prior to employment

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Demonstrated proficiency in electrocardiographic testing, manual blood pressure and heart rate monitoring. Familiarity with application of cardiac monitors and general use/function is preferred. Must be able to take accurate vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice.

Physical Requirements:

Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity.

Work Environment:

Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers.

Cognitive Requirements:

Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write and speak so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirements

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.