Traffic Management Center Manager

3 days ago

Farmers Branch, United States Ferrovial Full time
About us:

Who is NTE Mobility Partners and LBJ Infrastructure Group? The North Tarrant Express was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. With an Average Annual Daily Traffic (AADT) of 200,000, this Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The LBJ Express is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. With an Average Annual Daily Traffic (AADT) of 270,000, it is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, approximately three months ahead of schedule, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

Job Description:

The Traffic Management Center (TMC) Manager is responsible for the principal monitoring of the roadways to include detecting, confirming, updating, and responding to traffic related incidents, congestion, and for monitoring the roadway and critical 24/7 operational systems and dynamic toll pricing on the IH- 635 (LBJ), NTE, and NTE3 TEXpress Lanes Projects in the DFW area. The manager position oversees the TMC and functions as the eyes and ears of detection and management of all activities being handled by the TMC. The person in this position will be responsible for all aspects of managing a "state of the art" Traffic Management Center and is expected to be proactive and proficient in the communication of relevant events to internal and external stakeholders.

Essential Duties and Responsibilities:
  • Keeps TMC procedures up to date and ensure compliance with them.
  • Interviews and conducts any other related processes to staff the TMC and Customer Assist areas.
  • Motivates team in a high-paced environment.
  • Ensures proper training programs and resources are in place to ensure quality, procedure compliance, best practices, and maximize talent retention in the department.
  • Oversees and coordinates the real-time detection and response to traffic management data information from real time multiple sources such as alarms, flow map, Closed Circuit Television (CCTV), video display wall, police radio monitor, cell phone call-ins, and other sources.
  • Verifies the proper classification of traffic events such as congestion, incidents, special events, construction, and device malfunctions using available assets (CCTV, DMSs, etc.) and coordination with other personnel.
  • Views, creates, modifies, and enables response scenario plans when traffic event is detected. Evaluates and responds to minor and major incidents, by determining lanes blocked, injuries, fatalities, spills, and estimated incident duration and by confirming First Responders.
  • Leads others on best ways to make use of camera and scans multiple monitors to monitor, verify, and diagnose traffic events. In charge of the monitoring of environmental conditions (AQM) and Roadway Weather Information Systems (RWIS).
  • Defines rules (in coordination with COOs) and supervises changes on Dynamic Message Signs (DMS and toll rate DMS) to include traveler information and to notify travelers of traffic events, or changes in applicable tolls as a result of those incidents or of construction and maintenance-related road closures.
  • Verifies and communicates critical field device failures (CCTVs, DMS, tolling equipment, etc.). Monitors responses by team members to other non-critical device failures, including actions such as acknowledgement of alarm, viewing and evaluating data, determining location, attempting reset, classifying alarm, recording type, and providing notification to maintenance technicians.
  • Oversees reversible HOV lane operations in collaboration with other departments.
  • Regularly communicates with TMC staff, maintenance technicians, senior management, and interagency traffic management personnel about traffic management and traffic events.
  • Understands the difference between normal and critical incidents, communicates the latter with a sense of urgency to senior management.
  • Coordinates and serves as liaison with incident management team, interagency traffic management personnel (such as other TMC operators (DalTRANS, NTTA, DART), First Responders, emergency personnel, and other private providers) during confirmed incidents, emergencies and before special events.
  • Produce TMC related sections in different reports, KPIs, and collaborates in the generation of other reports as requested.
  • Have a command on all data collected by his/her department and proactively search and identify patterns and explanations regarding that data.
  • Pursues continuous improvement of his/her area KPIs to make the teams more efficient and effective.
  • Identifies risks and opportunities to the business overall associated with TMC/Customer Assist. tasks, and bring them up to the attention of senior management on a timely manner.
  • Identifies other needs or resources for the department and liaises with other departments to find solutions.
  • Understand that during critical events such as emergencies or Snow & Ice that a greater level of communication and/or dedication could be required.
  • Performs other job-related duties as assigned.
Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:
  • Minimum Bachelor's degree from an accredited college or university in Business Administration, Civil Engineering, related transportation field, or directly relative experience in a TMC environment or Roadway Courtesy Patrol/ Customer Assistance team.
  • 7 - 10+ years of relevant experience with 5 years in a management role; in a transportation, public safety, or commercial operations.
  • General knowledge of Intelligent Transportation Systems (ITS) and traffic engineering principles.
Professional Qualities:
  • Ability to interact with colleagues in a self-managed team structure.
  • Must be able to multitask, problem solve and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure.
  • Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communications'.
  • Ability to coordinate real time activities and initiate immediate priorities, for self and support.
  • Solid employee leadership skills, to include communication, resource allocation, motivation, retention, conflict resolution and workload.
  • Good teamwork skills and active working attitude required.
Computer Skills:
  • Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word, Power Point, Power BI and other PC based programs.
  • Skilled in the use of Advanced Traffic Management Systems (ATMS)


Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability and willingness to work alternate work schedules and be on-call 24
  • The noise level in the work environment is usually quiet
  • Some travel required, may include occasional air travel
  • The employee must occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
  • While performing the duties of this job, the employee is regularly required to talk or hear
  • The employee is frequently required to stand, walk and sit

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