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Senior Associate, Production Services Application Support Analyst

2 months ago

Pittsburgh, United States BNY Mellon Full time

Overview

Senior Associate, Production Services Application Support Analyst

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Issuer Services Engineering Production Services team. This role is located in Pittsburgh, US - Hybrid. (2-3 days onsite mandatory)

In this role, you’ll make an impact in the following ways: 

  • Assists in maintaining and supporting applications and their operating environments. 
  • Responds to alerts and follows standard procedures and documentation for issue resolution.
  • Monitors applications and respond to incidents.
  • Perform routine health checks and validations after changes or significant incidents.
  • Perform diagnostics and troubleshooting for more complex issues.
  • Escalate to second level application or infrastructure support when necessary.
  • Implement automation for routine tasks.
  • May mentor or provide guidance for junior team members.
  • Contributes to the achievement of related teams' objectives.
  • Conduct/document Root Cause Analysis on reported issues
  • Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
  • Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Communicate with business users in order to understand their needs and requirements.
  • Produce Ad hoc Reports for users from database.

To be successful in this role, we’re seeking the following:

  • Strong analytical and communication skills - both verbal and written
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
  • Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities.
  • Experience in Incident Management, Change Management, and Problem Management
  • Experience in Configuration and Release Management
  • Database query programming knowledge
  • Occasionally, software implementation tasks may necessitate working additional hours during the weekend.
  • Demonstrated leadership skills with the ability to spearhead and oversee projects and initiatives.
  • Advanced proficiency in Microsoft Excel. 
  • Experience working on “accounting” systems. – a plus
  • Proficient with Eagle investment system. – a plus

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

  • Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
  • Bloomberg’s Gender Equality Index (GEI)
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
  • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • CDP’s Climate Change ‘A List’

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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