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Senior IS Epic Applications Analyst

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Anchorage, United States Providence Service Full time

Description This position is remote and can sit in the footprint of Providence in the states of AK, WA, OR, CA, TX and MT. The Senior IS Epic Applications Analyst – Cadence will demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems. This role will manage small and moderately complex projects, establish and implement new or revised system requirements or procedures, analyze Epic user requirements, and develop and implement systems for moderately complex processes. This role will help coordinate activities of project team and act as a source for direction, training and guidance for less experienced departmental staff. Initiate course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization. Key Responsibilities: Collaborate with caregivers to address and resolve escalation tickets related to scheduling, referral, and registration processes within Epic Cadence. Conduct system optimization efforts to enhance the efficiency and effectiveness of scheduling, referral, and registration workflows. Lead implementations of Epic Cadence applications, ensuring seamless integration and alignment with organizational goals and requirements. Work closely with project managers to implement new sites into the Epic platform, providing expertise and guidance on Cadence functionality. Utilize your expertise in Cadence applications to streamline scheduling, referral, and registration processes, improving patient access and experience. Demonstrates service excellence and positive interpersonal relationship in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized. Applies standards, concepts and theories related to technical discipline to provide solutions to moderate to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills. Prepare documentation and assists in documenting and defining workflows in collaboration with relevant stakeholders. Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected. Assists in troubleshooting root cause failures. Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results. Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems. Collaborates with peers to create and maintain standard team specific documentation. Instrumental in maintaining, and consistently participates in improving standards of documentation. Ability to travel as required; perform rotational on-call responsibilities. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Bachelor's Degree: Computer Science, Business Management, Information Services or equivalent education / experience. Within 90 days of hire Epic certification (must be kept up to date) Four years: Industry related experience. Preferred Qualifications: Upon hire: Certifications in software applications, technology infrastructure, or clinical specializations Three years: Healthcare IS experience. Epic experience preferred; other EMR experience will be considered as well Previous experience working in Healthcare Analytics, Patient Referrals or Front Desk operations within a Healthcare setting preferred. Salary By Location: NorCal (Napa, Sonoma) Min: $45.98 , Max: $72.80 So Cal, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez) WA (Puget Sound) Min: $40.98 , Max: $64.88 Alaska (Anchorage) Oregon (Portland) Min: $39.32, Max: $62.25 Oregon (Hood River, Medford, Seaside) Min: $36.65, Max: $58.03 Eastern Washington (Richland, Spokane, Walla Walla) Min: $34.99 , Max: $55.39 Montana Min: $31.65 , Max: $50.11 Texas Min: $29.99 , Max: $47.48 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 291753 Company: Providence Jobs Job Category: Applications Job Function: Information Technology Job Schedule: Full time Job Shift: Day Career Track: Business Professional Department: 4011 SS IS CRCA REV ACCESS Address: WA Olympia 525 Lilly Rd NE Work Location: Providence St Peter Professional Bld-Olympia Pay Range: $51.16 - $82.36 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits