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Sales Support Specialist, Marine

1 month ago

Alpharetta, United States American Honda Motor Full time

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future

Job Purpose 

The Sales Support Specialist at Honda Marine is instrumental in facilitating the fulfilment of orders spanning both Dealer and OEM (B2B) customers. This role involves managing a diverse range of orders, from direct dealer orders, manufacture drop shipments, government, and rental sales of Honda Marine outboard products. Serving as the crucial liaison between customers and Honda Marine. This position should demonstrate customer service mindset, high motivation, patience, and the ability to multitask in a dynamic and fast-paced marine industry environment. The Sales Support Specialist collaborates internally and externally to ensure customer satisfaction and engagement with Honda Marine outboard products and services.

Key Accountabilities 

  • Sales order entry and management, monitoring customer request dates, scheduled ship dates, and addressing holds on orders for Honda Marine outboard products
  • Respond to incoming calls and emails related to new inside sales orders, warranty claims, pricing issues, and general inquiries specific to Honda Marine outboard products
  • Communicate order and account statuses to inside sales managers, sales teams and customers within the context of Honda Marine outboard products
  • Interact with internal and external customers in the inside sales context, serving as a key point of contact for Honda Marine outboard products.
  • Assist inside sales in various tasks directly related to sales and business development of Honda Marine outboard engines

Qualifications, Experience, Skills

  • Bachelor's degree in business, marketing or related field experience
  • Must have comprehensive SAP abilities
  • 5+ years of customer sales experience
  • 3+ years of SAP
  • 3+ years of Salesforce or similar CRM
  • Strong communication skills.
  • Ability to multi-task between different customer types

Workstyle

  • Onsite

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?
Total rewards:

  • Competitive base salary  
    • Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc. 
  • Annual Bonus
  • Industry-leading Benefit Plans (Medical, Dental, Vision)
  • Paid time off, including vacation, paid holidays, sick time, and personal days
  • 401K Plan with company match + additional contribution
  • Relocation Eligible
  • Lifestyle Bonus


Career Growth:

  • Advancement opportunities
  • Career mobility 
  • Education reimbursement for continued learning
  • Training and Development programs

Additional Offerings:

  • Wellbeing program
  • Community service and engagement programs
  • Product programs
  • Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.