Resident Services Coordinator

4 weeks ago

Columbus, United States Capital Property Solutions Full time

Your Position: Resident Services Coordinator

Why You Should Join the Team: CPS core values highlight Professional, Personal and Social growth and improvement. CPS supports their staff to grow and to achieve those goals in their professional and personal lives. We want our team members to also possess our core values such as communication, positivity, take ownership, get results, and resourceful. CPS prides itself on helping our team members to achieve their personal career goals and allowing our team members to grow within the company.

Team Compensation and Benefits: In addition to our benefits package CPS strives to create a sense of family in the workplace to ensure our team members feel their worth in the company. CPS utilizes different employee recognition programs giving incentives back to the team throughout the year.

Competitive base salary

100% paid medical insurance

Dental/Life insurance benefits available

401(k)

HSA

11 Paid Holidays

Vacation, sick and wellness time

No Weekends

Computer provided

Career advancement opportunities

Internal promotions

Dog friendly office

Your Role on the Team (Job Functions):

Applicants must have a high degree of professionalism; be proficient in Microsoft Word, Excel skills, and Outlook.

We are a customer service driven company. You must be resilient under pressure with even temperament- experience working to speak with customers on a consistent basis, de-escalate challenging customer issues and provide a superior customer service experience.

Be an independent worker/self-motivated and reliable.

Answer and direct incoming customer service calls.

Respond to email requests.

Create and process letters to residents.

Process formal requests and forms from residents and get over to the manager for the community.

Update notes in software system after working with a resident.

Open and distribute mail within the office.

Process community mailers.

Data entry (amendment trackers, new owner information, upload documents to owner portals, save updated documents to the server, update summaries etc.).

Maintain Renter and Lessee Rosters.

Process key fobs for residents.

Process exterior modification applications and request from residents.

Assist with annual meeting print outs/copy preparation.

Assist with communicating community notifications to residents.

Other duties as assigned

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